Job Description

An exciting opportunity has become available for a Village Manager to lead our Evans Head community.

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This role is ideal for a hospitality/hotel -driven leader who thrives on delivering exceptional service, building strong relationships and creating an environment where residents feel welcomed, supported and proud to call the community home.

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As Village Manager, you'll lead the team with a hospitality-first mindset, bringing a hotel-style, concierge approach to create an exceptional experience for homeowners. You'll be the face of the community building solid relationships, setting high service standards, and keeping day-to-day operations running smoothly while supporting commercial goals.

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We're looking for someone with a background in hotels , community management or hospitality, ideally in roles that blend front-of-house service, team leadership, and operational excellence.

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Community Management and Operations

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Build and maintain positive relationships with homeowners, committees and community groups, with NPS as a key measure of success

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Ensure full compliance with State land lease community legislation, WHS requirements and Serenitas standards

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Oversee contractors, facilities maintenance and capital replacement projects to keep the community operating at its best

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Financial Management and Reporting

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Manage community financial performance against approved budgets, with monthly monitoring of income and expenditure

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Maintain continuity of the rental income stream through fortnightly/monthly billing and collections

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Identify and pursue opportunities to optimise financial performance through new income streams or cost savings

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People Management

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Lead, support and develop onsite team members

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Champion a safe workplace by monitoring WHS conditions, facilitating toolbox talks and ensuring contractor inductions

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Undertake performance development reviews for all direct reports and act on identified capability gaps

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📌 Village manager (Evans Head)
🏢 Serenitas Management
📍 Evans Head