Intrinzic are proud to be partnering with one of Australia's best-known payments businesses in the search for a ServiceNow Developer on a 12-month fixed-term contract.

They stood up their own ServiceNow instance two years ago, so the implementation is behind them and the work now is getting the most out of what they have built. What makes this one different is that the platform faces outwards as well as inwards. Their external members deal with the business through ServiceNow, so alongside the internal ITSM work there is a customer-facing CSM portal, scheme attestation and eBonding with vendors. You would be the third developer in a small internal team, working across a module footprint most teams this size never get near.

What the platform runs

ITSM, CSM with a customer-facing portal and Playbooks, IRM and risk, Security Incident Response, ITOM and ITAM, CSDM, and Employee Center. Source to Pay and event management are both being looked at, and there is genuine appetite to bring ServiceNow AI capability onto the platform once the data underneath is in the right shape.

What you will do

- Mature the CSM platform and the customer-facing portal that external members use every day, including case management and Playbooks.
- Build and improve the integrations between ServiceNow and the systems around it, through IntegrationHub, REST APIs and eBonding with third parties.
- Play a part in the platform upgrade landing at the end of September, including test case design and automated testing through ATF.
- Develop and configure across the wider footprint, from flows, forms and catalogue items through to scoped work in risk, security incident and asset.
- Take enhancements through change, release and deployment properly, so nothing lands in production that has not been tested and governed.




- Find the manual work that can be automated, and help get the platform ready for the AI and agentic capability the business wants to explore.
- Work directly with people across the business rather than picking work off a queue.

What you will need

- Hands-on ServiceNow development you can evidence, with real depth in CSM. Case management, a customer-facing portal for external users, and ideally Playbooks.
- Integrations you can talk through end to end. IntegrationHub, REST and SOAP, MID Server, eBonding with third parties.
- At least one platform upgrade behind you, with a positive handle on test case design and ATF out of the box.
- ITSM as your foundation, including the day-to-day of business rules, client scripts, Flow Designer, forms and catalogue items.
- Delivery through structured change, release and deployment in a governed environment.
- Communication that holds up in front of the business. You will be dealing with internal and external stakeholders, so this matters as much as the build does.
- You are based in Sydney and happy to be in the office a couple of days a week.

What will put you in front

- IRM or GRC, Security Incident Response, ITOM, ITAM, CSDM, Employee Center or Source to Pay.
- CSA plus a CIS certification, particularly CIS-CSM, and ITIL Foundation.
- Anything you have done with ServiceNow AI capability, especially where it improved automation or the experience for end users.
- A background in financial services, payments or another heavily regulated environment.

The contract is fixed-term for twelve months as an employee, so super and paid leave come with it, and the intent from the team is a longer engagement rather than twelve months and out.

Candidates must be Australian permanent residents or citizens to apply for this opportunity.

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📌 ServiceNow Developer (City of Sydney)
🏢 Intrinzic
📍 City of Sydney