Job Description

Academy of Education and Innovation Australia – Sydney CBD NSW

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An ICT Customer Support Officer role supporting campus IT infrastructure, learning systems, and end-user devices. You will ensure all systems are maintained, issues are resolved promptly, and preventative measures are in place to minimise disruption to academic delivery.

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Key responsibilities

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- Responding to user inquiries regarding hardware, software and network-related issues
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- Diagnosing, troubleshooting and resolving ICT system problems
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- Installing, configuring, maintaining and updating software applications and operating systems
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- Setting up, maintaining and supporting computer networks
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- Ensuring the efficient use of IT applications and equipment across the business
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- Adapting existing software and system settings to meet user and operational requirements
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- Assisting with website maintenance and basic updates
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- Repairing, replacing or coordinating the repair of peripheral equipment, including printers, terminals and networking devices
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- Providing technical guidance and basic training to staff on ICT systems and applications
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- Maintaining records of issues, solutions and system changes
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About you

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- Bachelor's degree or Higher in Information Technology, Computer Science, or a related field
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- Demonstrated experience in an ICT support, help desk, or technical services role
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- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
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- Experience installing, configuring, and troubleshooting software and peripheral equipment
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- Familiarity with networking fundamentals and basic network troubleshooting
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- Robust analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
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- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
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- 1 to 2 Years experience in IT Support / Service Desk (Level 1/2)
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- Strong knowledge of Microsoft 365 environment
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- Familiarity with LMS platforms (Moodle or similar)
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- Competitive salary and benefits
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- Career growth opportunities within the education sector
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- Supportive and collaborative work culture
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- Ongoing training and development
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- Exposure to modern education technologies
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- A dynamic and student-focused environment
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About us

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An exciting opportunity is available for an ICT Customer Support Officer to join a growing education provider based in Sydney. This permanent role offers the chance to work in a modern campus environment, supporting innovative academic technologies and delivering high-quality ICT services.

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📌 ICT Customer Support Officer (New South Wales)
🏢 Academy of Education and Innovation Australia
📍 New South Wales