Job Description

Mont Health Medical is a multidisciplinary healthcare practice providing general practice, occuaptional medicine, allied health and workplace rehabilitation services.

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Our Northgate clinic brings together doctors, nurses, allied health professionals and rehabilitation consultants to provide coordinated care to individuals, employers and insurers.

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We are looking for a experienced Medical Receptionist to join our Northgate team and play an important role in the day-to-day running of the practice.

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About the Role

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This is a hands‐on medical reception role suited to someone who is organised, confident, qualified and comfortable working in a busy clinical environment.

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As one of the first points of contact for our patients, doctors and external stakeholders, you will be responsible for providing a welcoming patient experience while ensuring appointments, billing, documentation and general practice administration are managed accurately and efficiently.

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Key Responsibilities

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- Welcoming patients and managing front‐desk enquiries
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- Answering and directing telephone and email enquiries
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- Booking, confirming and managing patient appointments
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- Managing practitioner schedules and assisting with diary flow
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- Processing Medicare, private and third‐party billing
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- Receipting payments and completing end‐of‐day administrative tasks
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- Managing incoming referrals, reports and clinical correspondence
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- Scanning, uploading and maintaining accurate patient records
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- Liaising with GPs, occupational physicians, nurses and allied health clinicians




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- Communicating with employers, insurers and other healthcare providers where required
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- Supporting recalls, reminders and follow‐up processes
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- Maintaining patient confidentiality and privacy at all times
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- Assisting with general clinic administration and ensuring reception areas remain organised
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- Supporting the wider team during busy periods and providing reception coverage as required
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About You

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We are looking for someone who is proactive and comfortable taking ownership of their role. Medical reception can be fast‐paced, and priorities can change quickly throughout the day.

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You will ideally have:

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- Previous medical reception or healthcare administration experience
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- Strong communication and customer service skills
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- Excellent organisation and attention to detail
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- Confidence managing multiple priorities in a busy practice
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- Experience with medical practice management software; Best Practice experience is highly regarded
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- An understanding of Medicare billing and medical terminology
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- Strong computer skills, including Microsoft Office
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- A professional and compassionate approach when communicating with patients
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- The ability to work independently while also contributing to a multidisciplinary team
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- A strong understanding of confidentiality and privacy requirements
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Experience working with occupational health, workers' compensation, employer‐funded medicals or allied health services would be advantageous but is not essential.

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📌 Medical Receptionist (Queensland)
🏢 Mont Health Medical
📍 Queensland