Job Description

Priority Disability Care Australia - Guildford NSW

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Priority Disability Care Australia is seeking an experienced Client Care & Incident Coordinator to manage the day-to-day coordination of our participants.

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This role is responsible for client communication, appointments, incidents, complaints and feedback, and maintaining accurate client documentation.

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We are looking for someone who is organised, confident, responsive and experienced within the NDIS/disability sector.

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About the Role

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Priority Disability Care Australia is seeking an experienced Client Care & Incident Coordinator to manage the day-to-day coordination of our participants.

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This role is responsible for client communication, appointments, incidents, complaints and feedback, and maintaining accurate client documentation.

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We are looking for someone who is organised, confident, responsive and experienced within the NDIS/disability sector.

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Key Responsibilities

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- Act as a primary contact for participants and families and manage day-to-day client matters.
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- Liaise with Support Coordinators, Plan Managers, GPs, nurses, allied health and other relevant stakeholders.
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- Coordinate participant appointments, including medical, mental health, specialist and depot appointments.
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- Monitor changes in participant needs and elevate concerns where required.
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- Manage client incidents from receipt through to escalation, follow-up and closure.
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- Manage complaints and feedback, including required follow-up and escalation.
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- Maintain and update the client register and ensure client files remain current and audit-ready.
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- Prepare, update and upload client documentation, including service agreements, plans and assessments.
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- Work closely with management, clinical staff and the Compliance Officer to ensure client matters are actioned and followed through.
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About You

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- Experience within the NDIS/disability sector
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- Experience in client care, coordination or a similar role
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- Solid communication and relationship-management skills
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- Excellent organisation, documentation and follow-up skills
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- Confidence managing incidents, complaints and sensitive matters
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- Ability to manage multiple priorities independently
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- Experience with ShiftCare or similar systems is highly regarded
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- Knowledge of the NDIS Practice Standards is highly regarded
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This is an urgent recruitment, with a preferred commencement date of Monday, 17 August 2026.

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📌 Client Care & Incident Coordinator (New South Wales)
🏢 Priority Disability Care Australia
📍 New South Wales