Job Description

SERVICE OPERATIONS COORDINATOR – HVAC & ELECTRICAL

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SERVICE OPERATIONS COORDINATOR – HVAC & ELECTRICAL

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Full Time

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SCE Projects is a commercial electrical, air conditioning and refrigeration company servicing a range of commercial clients across Sydney and the Central Coast.

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We're looking for an experienced Service Operations Coordinator to take control of the day-to-day running of our service department.

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This is not just an admin role.

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We need someone who is organised, confident dealing with tradespeople and clients, and capable of making sure jobs keep moving from the initial call through to completion and invoicing.

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The role will include:

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- Scheduling and coordinating service technicians
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- Receiving and managing reactive service calls
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- Keeping clients updated on job progress
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- Following up technicians for job reports, photos and timesheets
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- Managing planned maintenance schedules
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- Raising and tracking purchase orders
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- Following up parts and suppliers
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- Tracking defects and outstanding quotations
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- Making sure completed jobs are ready for invoicing
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- Keeping job, site and asset information up to date
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- Assisting with service reports and client documentation
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- Attending client and site meetings where required
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- Recording and following up actions from meetings
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- Keeping on top of outstanding jobs so nothing gets forgotten
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- Helping improve the systems and processes within the business
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We currently use AroFlo, so experience with AroFlo would be ideal, however strong Simpro or similar job management software experience would also be highly regarded.

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ABOUT YOU

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Ideally, you will have experience working in an HVAC, refrigeration, electrical, plumbing, fire, facilities management or other trade service business.

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You don't need to be technically qualified, but you need to understand how a service business works.

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You should be comfortable:

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- Coordinating multiple technicians and jobs at once
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- Dealing directly with commercial clients
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- Prioritising urgent breakdowns
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- Chasing people when information is outstanding
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- Working without needing to be told what to do next
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- Managing competing priorities
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- Taking ownership of problems and following them through
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- Using job management software such as AroFlo or Simpro
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We're looking for someone who wants to become an significant part of the business and take genuine ownership of the service operation.

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For the right person, there is plenty of scope for the role to develop into an Operations Manager or Service Manager position as the company continues to grow.

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Salary will depend on experience and capability.

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📌 SERVICE OPERATIONS COORDINATOR - HVAC & ELECTRICAL (Central Coast Council)
🏢 sceprojects
📍 Central Coast Council