Job Description

MAYDAY Recruitment is partnering with a highly regarded and prestigious organisation within the funeral services sector to recruit a Funeral Arranger / Conductor across its Brighton and Dandenong locations.

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The role would suit someone who is compassionate, composed and highly organised, with a genuine commitment to providing an exceptional experience for families while ensuring every aspect of a funeral service is delivered with care, dignity and attention to detail.

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The Role

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As a Funeral Arranger / Conductor, you will work closely with families to understand their wishes, coordinate arrangements and ensure funeral services are delivered seamlessly and respectfully.

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You will be responsible for both the arrangement and conduct of funeral services, providing a calm and professional presence throughout the process and working closely with families, celebrants, clergy, internal teams and external stakeholders.

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Key responsibilities include:

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- Meeting with families to understand their wishes and arrange personalised funeral services
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- Coordinating all aspects of funeral arrangements, ensuring every detail is managed with care
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- Conducting and overseeing funeral services with professionalism, composure and respect
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- Providing an exceptional level of service to families throughout their experience
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- Liaising with celebrants, clergy, cemeteries, crematoria and other key stakeholders
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- Supporting the preparation and coordination of services, including logistics and transportation
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- Ensuring services run smoothly and to the highest professional standards
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- Maintaining accurate records and completing administrative requirements
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- Supporting day-to-day operations across the Brighton and Dandenong locations as required
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- Following all organisational policies, procedures, quality and safety standards
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- Contributing positively to a respectful, collaborative and supportive team environment
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About You

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We are looking for someone who combines empathy and emotional intelligence with professionalism, organisation and confidence.

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You will be comfortable working with families experiencing grief and be able to remain calm, composed and attentive to detail in sensitive circumstances.

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Essential:

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- Previous experience in a customer-facing, service-focused or people-focused environment
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- Current unrestricted driver's licence
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- Strong communication and interpersonal skills
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- Exceptional attention to detail and organisational abilityA calm, mature and professional approach
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- Ability to work sensitively and respectfully with people from diverse backgrounds and cultures
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- Confidence using technology, systems and administrative platforms
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- Comfortable working in environments involving death, grief and deceased persons
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- Physically and psychologically capable of meeting the inherent requirements of the role, including manual handling
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Desirable:

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- Previous experience within the funeral services industry
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- Experience in hospitality, luxury retail, healthcare, aged care, community services or another highly customer-focused environment
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- Experience coordinating events, ceremonies or complex service arrangements
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- A genuine interest in building a long-term career within the funeral services industry
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Why Apply?

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- Join a prestigious and highly respected organisation within the funeral services sector
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- Build a meaningful career where the quality of your work genuinely matters to families
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- Work across established Melbourne locations in Brighton and Dandenong
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- Receive comprehensive training and ongoing career development
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- Become part of a supportive and experienced team
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- Enjoy a role that combines client service, coordination, ceremony and meaningful community connection
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- Develop a rewarding and respected career within an essential services industry
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If you are a polished, compassionate and service-focused professional looking for a career where you can make a genuine difference, we would love to hear from you.

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📌 Funeral Arranger Conductor (Victoria)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Victoria