Job Description

Introduction:

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Love helping customers and have a passion for automotive? At Fulcrum Suspensions, every day is a new opportunity to build relationships, deliver exceptional customer service, and be part of an incredible team – all while enjoying real work-life balance.

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Why Join Us?

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Step into a unique opportunity to create a legacy!

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Monday to Friday work – No weekends!

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Generous staff discounts across all Zeder brands.

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The opportunity to develop your automotive knowledge and progress your career within a growing business.

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Work in Fulcrum Suspensions biggest workshop!

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Description:

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About the Opportunity

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We're looking for an enthusiastic Customer Service Advisor to join our team at Fulcrum Suspensions Capalaba.

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In this role, you'll:

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- Deliver outstanding customer service across the front counter, phone, and email.
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- Assist customers with product enquiries, quotations, bookings, and service recommendations.
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- Coordinate workshop bookings and keep customers informed throughout their service experience.
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- Work closely with the Store Manager and Technicians to ensure smooth daily operations.
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- Support sales by identifying customer needs and recommending suitable products and services.
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- Help create a welcoming,



professional environment for every customer who visits our store.
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About You

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Have previous experience in an automotive business, mechanical workshop, dealership, parts business, tyre store, 4x4 business, service centre, or a similar customer-facing workplace.

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Have experience in front counter customer service, service advising, retail sales, parts interpreting, or administration.

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Are confident managing customer enquiries, quotations, bookings, and workshop schedules.

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Have a good understanding of automotive terminology, job cards, invoices, and workshop processes.

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Are comfortable using point-of-sale, booking, CRM, or workshop management systems.

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Take pride in delivering exceptional customer service, communicate professionally, and thrive in a fast-paced team environment.

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About Us

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ZEDER Corporation is a proudly Australian owned and operated business, a world leader in automotive suspension parts, and a family for over 800 employees across Australia, US, UK, and Vietnam. We're home to the iconic brands of SuperPro, Whiteline, Nolathane, Fulcrum Suspensions, and Formula 4x4.

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We're all about quality, customer service, and pioneering innovation – and we're looking for someone just like you to join our team!

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📌 Customer Service Advisor (City of Gold Coast)
🏢 Zeder
📍 City of Gold Coast