Job Description

Love Where You Work!!!

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Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

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Amazing opportunity to get hands on experience supporting internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.

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Your responsibilities will include:

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- Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels
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- Demonstrate a superior customer service capability - prioritising the customer experience at all times
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- Provide personalised customer service of the highest level, building rapport for sales and general enquires
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- Assist existing customers through their building journey
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- Ensure best practice customer experience initiatives, aligned with company policies and values at all times
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- Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
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- Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties
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- Build sustainable relationships of trust through open and interactive communication with customers and stakeholders
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- Achieve personal and team KPI targets
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Metricon will offer you:

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- Supportive, best-practice and high-functioning workplace culture - where high-calibre work is recognised and rewarded
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- Ongoing learning and development opportunities through nationally accredited courses, highly engaging e-learning portal and other comprehensive training programs
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- Market-competitive salary, and salary package opportunities
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- Physical fitness programs, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges
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- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform
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- Advance your professional growth with Metricon - the HIA's Number One Australian Home Builder and Australia's Most Trusted Choice
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The successful candidate will have:

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- Highly-developed communication skills: Authentic, clearly articulated and collaborative interactions with customers, team members and stakeholders; both verbal and written
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- Proven customer service skills: Ability to build relationships, gain trust & rapport
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- Ability to work autonomously and as part of the team
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- Organisational awareness
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- Ability to prioritise and manage workloadA commitment to Innovation, Quality and Continuous Improvement: Contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey
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- Customer orientation and the ability to adapt/respond to different customers and enquiry types
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- Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken
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- The capacity to multi-task, set priorities and meet deadlines
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- Understanding of the building industry and customer journey is desirable
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Working Hours;
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This role requires a national police check to be undertaken by the successful applicant

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📌 Customer Engagement Associate (Victoria)
🏢 Metricon Homes
📍 Victoria