Job Description

HLS Healthcare is Australia's leading expert in providing Better Ways for Living for people with a disability, the elderly, individuals with accessibility needs, and those who care for them. We achieve this by delivering world-leading equipment and unmatched service solutions to:

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Hospitals

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Nursing Homes

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Community Care Facilities

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Private Residences

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ABOUT YOU

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You are a clinically-minded, solutions-focused person with a passion for improving lives through creative healthcare products. You understand the community world — or you're keen to learn it fast — and you know that the right piece of equipment in the right home can change everything.

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- You're a great listener and problem-solver.
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- You build trust easily — with OTs, builders, clients and their families.
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- You're comfortable talking clinical needs one minute and site measurements the next.
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- You're passionate about educating and supporting customers with products that matter.
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- You're self-motivated, detail-oriented, and thrive in a purpose-driven team.
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- You're happy to learn the commercial side of the business from the ground up.
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You're not looking for "just another role" — you want to make a real difference. Big sales experience isn'trequired. Curiosity, credibility, and genuine care are what sets you apart!

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THE OPPORTUNITY

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As a Product Specialist – Community, you'll be the go-to expert for our range of community and home-based equipment within your territory. This is a hands-on, customer-facing role where you will:

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- Work alongside Occupational Therapists on client assessments, trials and equipment selection.
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- Partner with builders and home modification contractors on installations and site requirements.
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- Provide product demonstrations, training, and technical support in homes and community settings.
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- Build strong relationships with prescribers, support coordinators and decision-makers.
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- Collaborate with our sales and service teams to ensure exceptional customer experiences.
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This is an entry-level role with a clear pathway — you'll be trained on our product range, supported by experienced specialists, and given the room to grow into a senior commercial role over time.

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You'll have the flexibility to work in the field, from the office, or wherever you need to be to best support clients. Interstate travel may be required on occasion.

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WHAT YOU'LL BRING

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- Exceptional communication skills – in person, over the phone, and in writing
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- An understanding of the community, disability or aged care sector
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- Confidence working with clinicians and trades alike
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- Strong presentation and training abilities
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- Excellent digital and computer literacy
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- A passion for healthcare solutions that improve people's lives
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- Self-direction and accountability – you take ownership of your work
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- An OT or allied health background (highly regarded, not essential)
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- A current driver's licence
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TO BE CONSIDERED, YOU MUST HAVE (OR BE WILLING TO OBTAIN)

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- A current National Police Check, NDIS Screening Check, and WWCC or willing to get them
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- The ability to complete a pre-employment medical (at our expense upon offer)
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- Australian Citizenship or Permanent Residency
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Shortlisted candidates will be contacted ASAP to complete a psychometric assessment as the first part of our recruitment process.

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📌 Product Specialist (Community) (Williamstown)
🏢 HLS Healthcare
📍 Williamstown