Job Description

We are a medium-sized IT and engineering-based company located in Port Melbourne, looking for a technically-minded person with experience in administration and business analytics, with Service desk experience advantageous.

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We undertake important work for state agencies to ensure oursystems maintain a high level of performance. A positive attitude andreliability are essential, as well as good organizational, documentation, quality management and data analytical abilities.

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We offer a friendly, team-based environment with some ability for WFH (3 days a week in the office minimum). This role is perfectly suited to an individual who is able to think on their feet and perform tasks with strong attention to detail.

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The duties of this role include:

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- Adherence to documented processes and procedures
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- Review and analyze daily traffic safety camera images and data feeds to ensure accuracy, clarity, and system alignment.
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- Identify, flag, and investigate data discrepancies, equipment misalignments, or system errors affecting image captures.
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- Compile daily, weekly, and monthly operational data reports to track camera performance, capture rates, and system uptime.
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- Manage day-to-day administrative tasks, including documentation filing, scheduling, and responding to internal/external inquiries.
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- Ensure all analysed data and images are handled, stored, and archived in strict compliance with legal, privacy, and contractual requirements.
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- Assist with tracking operational tickets, client correspondence, and coordinating meeting agendas/minutes.
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- Evaluate current data verification workflows and propose actionable improvements to increase speed and accuracy.
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- Create, update, and maintain Standard Operating Procedures (SOPs) and process maps for the operations team.
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- Work closely with technical teams and field technicians to communicate data insights that can prevent hardware or software issues.
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- Any other duties required to ensure effective and efficient delivery of the service desk in accordance with the SGA ISO 9001 Quality Management System.
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Ideally the candidate should have the following skills:

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- Proven experience in a combined administrative and analytical role, preferably within the ITS industry.
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- Experience in a role requiring high-volume data verification, image analysis, or quality control.
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- Demonstrated experience writing SOPs or contributing to workflow optimization.
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- High efficiency and attention to detail with strong verbal/written communication and interpersonal skills.
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- Advanced computer literacy, including G-suite products databases and log file analysis.
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- Ability to manage multiple tasks and prioritize demands.
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- Ability to work under pressure whilst maintaining high quality of service.
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- Work in a multi team environment with minimum supervision.
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- Aptitude for learning current software applications.
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The position offers a suitable salary packagein a friendly and comfortable working environment with a mix of office and WFH shifts. Training will be provided.

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Other Requirements:

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- A police check will be required prior to the commencement
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- You must be an Australian citizen
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📌 Administrator & Business Analyst (Middle Park)
🏢 Aspect Traffic
📍 Middle Park