Job Description

Customer Service Representative - Call Centre | Norwest | Hybrid

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We are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest.

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This is a fantastic opportunity to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.

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The Role

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Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.

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You can expect to:

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- Handle approx. 30-40 inbound calls per day
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- Investigate and resolve customer concerns, following clear processes
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- Receive comprehensive training before going live on the phones
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- Work closely with your team and manager to deliver a high standard of service
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- 3/2 Hybrid Split
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- Update records and prepare correspondence in line with company procedures
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We're looking for people who:

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- Have strong customer service or call centre experience
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- Can stay calm, empathetic, and solution-focused under pressure
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- Are polished in communication (written and verbal) with a professional presentation
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- Thrive in a fast-paced, structured workplace
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- Have full Australian working rights
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📌 Customer Service Representative | Call Centre (Parramatta)
🏢 Agrifutures
📍 Parramatta