Job Description

Full time

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3d ago , from Rumbalara Aboriginal Co-operative

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Rumbalara Aboriginal Co-operative – Corporate Services now has the following vacancy at our Mooroopna Office:

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Information and Communication Technology (ICT)Support Officer

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(New Position)

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Full-time, 38 hours a week – Ongoing

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This is an Aboriginal Designated Position, classified under 'special measures' of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.

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About the Role

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The ICT Support Officer is responsible for providing timely, effective and customer-focused ICT support services to RAC and RHL staff, Board members, volunteers, members and visitors.

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The role supports the day-to-day operation of the organisation's ICT environment by assisting with hardware and software support, user account administration, troubleshooting, asset management and service desk activities.

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The role helps maintain reliable, secure and accessible ICT systems that support the delivery of organisational services, while operating with appropriate independence and accountability.

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About You

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To excel in this position, you should possess the following qualifications and qualities:

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- Have a Certificate IV, Diploma or tertiary qualification in Information Technology, Computer Science, Information Systems or a related discipline.
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- Minimum 3 years' experience in an ICT support, service desk, systems administration or similar ICT role.
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- Demonstrated experience providing ICT support services in a professional business environment.
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- Experience providing ICT support within a business environment.
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- Demonstrated ability to troubleshoot common hardware, software and network issues.
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- Knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
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- Good communication and customer service skills.
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- Ability to manage competing priorities and respond to requests in a timely manner.
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- Strong attention to detail and commitment to maintaining accurate records.
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What We Offer:

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We value our employees and are committed to supporting their wellbeing, professional growth, and work-life balance. Perks of joining our team include:

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- Salary packaging of $15,900 available for Part- or Full-time employees.
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- Competitive pay and conditions based on the ACCHS Award – Above Award rate.
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- Opportunities for additional incentives, which may include Christmas bonus days, recognition of NAIDOC Day, annual CPI-based Award wage increases where applicable, and relocation assistance where applicable.
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- Professional development opportunities and support to help you grow in your career.
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- Access to a free and confidential Employee Assistance Program and more.
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- Provision of a laptop and mobile phone to support your work where applicable.
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- Fleet cars to carry out daily tasks where applicable.
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Pre-employment Requirements

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The successful applicant will be required to complete mandatory pre-employment screening, including a National Police Check and Working with Children Check, Victorian driver licence and Confirmation of Aboriginality.

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Applications close: Wednesday, 2 September 2026

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This is an "Indigenous Only" role under Special Measures of the EEO Act 2010, Section 12.

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📌 ICT Support Officer (Shepparton)
🏢 Rumbalara Aboriginal Co-operative
📍 Shepparton