Job Description

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- Take calls from current and existing customers across Australia
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- Deliver outstanding customer service over the phone
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- Assist customers with banking and financial needs
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- Provide knowledgeable support on products and services
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- Recognise opportunities to promote and refer products and services
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- Educate customers on digital and mobile banking tools
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- Prioritise and complete tasks accurately and efficiently
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- Navigate contemporary systems and software
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- Collaborate with the team to achieve strategic goals
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Requirements

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- Ability to communicate with empathy and clarity
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- Genuine enjoyment of helping people through positive customer service experiences
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- Comfort learning new digital systems
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- Experience in customer service
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- Passion and drive to deliver an excellent customer experience
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- Ability to work within core service hours from 7:00 AM to 11:00 PM, seven days per week
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Core Competencies

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Demonstrates strong customer service skills with a focus on delivering positive experiences and educating customers on digital banking tools. Proficient in navigating contemporary systems and collaborating with teams to achieve strategic goals.

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Highest-signal resume keywords

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- Customer Service Experience
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- Digital Banking Tools Education
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- Empathetic Communication
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- Task Prioritization
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- Team Collaboration
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ATS Optimization Keywords

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Soft Skills

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- Empathy
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- Clarity in Communication
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- Positive Attitude
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- Passion for Customer Experience
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Industry Keywords

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- Banking
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- Financial Services
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- Customer Support
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Tools & Technologies

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- Contemporary Systems
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- Digital Systems
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📌 Member Sales & Service Consultant - Customer Hub (South Australia)
🏢 Jobtailor
📍 South Australia