Job Description

Lead a High-Performing Sales Team. Coach for Success. Drive Results.

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Are you an experienced Sales Team Leader who knows how to motivate people, lift performance and turn targets into results?

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4Mile is a growing Australian-owned contact centre and customer engagement business supporting leading not-for-profit and corporate organisations across Australia and New Zealand.

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We're looking for a driven and energetic Sales Team Leader to join our North Strathfield team and lead frontline sales teams across multiple not-for-profit campaigns.

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This is a hands-on leadership role for someone who enjoys being close to the action coaching agents, monitoring performance, identifying opportunities and creating an environment where people are motivated to succeed.

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About the Role

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As Sales Team Leader, you'll be responsible for driving the performance, engagement and development of our contact centre sales teams. You'll work closely with the Not-for-Profit operations team and senior management to ensure sales targets, KPIs, quality standards and client expectations are consistently achieved.

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A key part of your role will be coaching and developing agents, listening to calls, identifying opportunities to improve sales conversations and helping individuals reach their full potential.

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Key Responsibilities

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- Lead, motivate and develop sales teams
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- Drive achievement of individual and team sales targets
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- Monitor daily, weekly and monthly KPIs and sales performance
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- Conduct coaching and one-on-one sessions
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- Identify performance gaps and implement targeted coaching plans
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- Develop agents' sales, objection-handling and communication skills
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- Create a positive,



competitive and results-focused team culture
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- Recognise and celebrate strong individual and team performance
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- Manage underperformance and implement performance improvement strategies
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- Monitor campaign results and identify opportunities to increase conversions
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- Support workforce planning and rostering to achieve campaign requirements
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- Manage escalations and assist with complex customer interactions
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- Support recruitment, onboarding and training of new sales employees
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- Work closely with Operations and senior management to achieve client and business objectives
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- Contribute to continuous improvement across sales processes, scripts and campaigns
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About You

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You'll be a confident people leader who understands that strong sales results come from great coaching, clear expectations and an engaged team.

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We're looking for someone with:

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- Previous experience leading a large contact centre sales team
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- A proven ability to achieve and exceed sales targets
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- Strong coaching and people development skills
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- Experience managing sales KPIs, conversion rates and individual performance
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- Confidence listening to calls and providing practical, constructive coaching
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- Strong objection-handling and sales communication skills
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- Experience managing both high performers and underperformance
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- Strong communication and stakeholder management skills
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- A proactive, energetic and results-focused approach
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- Confidence working with contact centre technology, reporting and multiple systems
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- Experience within outbound sales, telemarketing, fundraising, customer acquisition or retention campaigns will be highly regarded.
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Why Join 4Mile?

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At 4Mile, you'll have the prospect to directly influence the success of our people, campaigns and growing business.

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We offer:

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- Competitive salary of $75,000 – $95,000, depending on experience
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- The opportunity to lead and develop high-performing sales teams
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- Exposure to a variety of corporate and not-for-profit campaigns
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- A hands-on role where your coaching can directly impact results
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- Opportunities for career progression into broader operational leadership
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- Support from an experienced Operations and senior management team
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- A growing Australian-owned business where initiative is valued
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- Modern North Strathfield office location
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About 4Mile

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4Mile is an Australian-owned contact centre and business process outsourcing provider delivering customer engagement solutions across Australia and New Zealand.

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We combine great people, technology and strong leadership to deliver high-quality customer experiences and measurable results for our clients.

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Ready to Lead, Coach and Deliver Results?

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If you're an experienced Sales Team Leader who thrives on developing people, achieving targets and building high-performing teams, we'd love to hear from you.

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📌 Sales Team Leader (Strathfield)
🏢 4Mile
📍 Strathfield