Job Description

School Technical Officer - Cavendish Road State High School

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Queensland Department of Education – Brisbane QLD

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The Cavendish Road State High School technology team is seeking a highly organised, motivated team member to assist in managing the operation of our school's information and communication technology (ICT) network infrastructure to support teaching and learning.

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Progressional roles show a salary range spanning two classifications. Appointment will be made at the level appropriate to skill and fulfilment of required criteria.

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Responsibilities include:

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- Troubleshooting technical issues, installing and configuring software, warranty claims and conducting routine maintenance tasks.
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- You will collaborate closely with teachers and administrators to understand their technology needs and provide timely support and training.
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- You will liaise with other staff members to coordinate technology initiatives and ensure alignment with educational goals.
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The ideal candidate will have a strong technical background, excellent communication skills, and a passion for supporting education through technology.

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Experience with iPad administration and network infrastructure is preferred.

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- Basic Hardware diagnostics and installation (Windows and Mac);
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- Basic software diagnostic and support (Microsoft Products);
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- Online software and cloud-based management support;
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- Audio and Video setup and troubleshooting services;
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- Asset management including disposing device procedures, removal of and backup of sensitive stored data;
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- Setting up and maintaining Network Infrastructure;
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- Deploy, configure and maintain Active directory user and rights through ZTP;
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- Customer service feedback processes and procedures;
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- Consistent communication and working with administration in the implementation of new programs and procedures at State Schools;
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- Managing of school systems, onboarding of devices and upkeep on school owned technology;
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- Allocating and distribution of iPads, laptops and CFT's throughout the school;
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- Use of MDM, for monitoring and updating of iPads for students and staff;
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- NAPLAN preparation;
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- Attendance of career development events;
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- Liase with outside vendors;
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Please refer to the attached role description for any mandatory requirements for this position.

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We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

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Applicants need to be a current Queensland Government employee to be eligible to apply.

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Applications from recruitment agencies will not be accepted.

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📌 School Technical Officer - Cavendish Road State High School (Queensland)
🏢 Queensland Department of Education
📍 Queensland