Job Description

Join Our Next Level Racing Team as a Customer Service Specialist!

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Are you passionate about gaming, simulation, and technology? Next Level Racing is looking for a Customer Service Specialist to join our growing team serving our online and walk-in customers! As a global leader in simulation technology, we provide cutting-edge products for racing, flight simulation, haptic systems, and gaming enthusiasts around the world. Whether you're troubleshooting high-tech racing seats, assisting with flight sim setups, or helping customers make informed purchasing decisions, your role will make a direct impact on the customer experience.

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At Next Level Racing, we're not just about products. We're about creating a community of passionate individuals who love to innovate and push the boundaries of what's possible. Our collaborations with industry giants like Boeing, Ferrari, and Sony make us a trailblazer in the simulation space, and we continue to lead the market with products that enhance the simulation experience for thousands of gamers globally.

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This is your chance to be part of something bigger, support top-tier customers, and help them get the most out of their racing, flight, and gaming setups!

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What You'll Be Doing

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- Driving Sales & Team Success: We encourage a sales-focused mindset and celebrate the wins of our team - whether that is through incentives, recognition, or simply the satisfaction of helping a customer find their perfect setup. Prior sales experience is a bonus, but what excites us most is your hunger to learn and grow. If you've got the drive, we'll help you develop the rest!
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- Provide world-class customer service via phones, live chats, emails, and in-person at our showroom.
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- Support customers across our entire product range, including racing seats,



flight simulators, haptic systems, and other tech products.
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- Troubleshoot and resolve issues: to ensure customers have the best possible experience with their products.
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- Assist customers with eCommerce tasks, such as placing orders, processing returns, and navigating the online store.
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- Respond to live chats, reviews, and eCommerce platforms to engage with customers and solve their problems in real-time.
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- Collaborate with internal teams to improve customer satisfaction and contribute ideas for new processes or products.
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- Achieve personal and team productivity targets: ensuring that customer satisfaction remains at the heart of everything we do.
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- Help build long-term relationships with customers by providing top-notch service and product knowledge.
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What We're Looking For

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- A passion for technology and gaming, especially racing simulators, flight simulators, and haptic products.
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- Excellent communication skills: both written and verbal, and a knack for solving problems and explaining tech products in an easy-to-understand way.
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- Strong organizational skills: with the ability to multitask and manage your time effectively in a fast-paced environment.
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- A self-starter with a "can-do" attitude: you'll thrive on finding creative solutions to meet customer needs.
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- Ability to work independently and as part of a team:



We love collaboration and want you to bring fresh ideas to the table!
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- Familiarity with ticketing software like Freshdesk, Shopify, and Monday.com is a bonus, but we are happy to train the right candidate.
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- A quick learner who can adapt to new challenges and tools as the industry evolves.
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- Must be able to work in Australia without restrictions: (permanent residency or working visa).
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Why You'll Love Working Here

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- Work in a dynamic, innovative environment: You'll be part of a rapid-paced company that's on the cutting edge of gaming and simulation technology.
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- Collaboration with top-tier brands: Work alongside global brands like Boeing, Ferrari, Ford, Sony, and iRacing.
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- Career growth opportunities: We are a company that values internal growth. Your success here could lead to new and exciting roles within the company.
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- Passionate team culture: Work alongside a team of like-minded people who share your love for gaming, racing, and technology.
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- A fun, supportive work environment: Whether you're brainstorming new ideas with colleagues or troubleshooting customer issues, you'll be part of a positive, collaborative team.
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Ideal Candidate Attributes

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- Coachable, adaptable, and open to feedback: we believe in continuous learning and development.
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- Tech-savvy: with the ability to quickly pick up new systems, tools, and product features.
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- Responsible and dependable: you take pride in your work and meet your commitments.
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- A passion for gaming and racing: your enthusiasm will be evident when helping our customers.
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This is an exciting opportunity for entry-level candidates looking to break into a fast-growing, tech-driven company!

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our current office in Bundall.

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📌 Customer Service Specialist (City of Gold Coast)
🏢 Next Level Racing
📍 City of Gold Coast