Job Description

Entry Level Customer Service Representative – E-Commerce & Customer Support

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Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI's.

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Key responsibilities

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- Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.
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- Reviewing and taking customer orders over the phone.
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- Accurate generation of customer quotations.
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- Accurate generation of customer orders.
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- Assisting with product information and troubleshooting enquiries.
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- Effective record keeping on customer records during each contact.
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- Liaising with suppliers for manufacturing updates and enquiries.
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- Liaising with freight carriers for freight and delivery enquiries.
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- Liaising with various organisational departments.
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- Assessing and submitting faulty product rework requests when required.
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About you

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- Inbound call centre: 1 year (Preferred)
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- Outbound call centre: 1 year (Preferred)
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- Customer service: 1 year (Preferred)
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- Full In-House Training provided
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- Promoting a healthy work/life balance
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- Discounts on Tuiss products
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- Get your birthday as paid time off each year
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- Chance for further growth and development within the organisation
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About us

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Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves. Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures opportunity for growth and further development.

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📌 Entry Level Customer Service Representative - E-Commerce & Customer Support (Williamstown)
🏢 Tuiss Blinds Online
📍 Williamstown