Job Description

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- Manage customer service requests, including diagnosing machine faults, repairing equipment, and conducting final inspections and testing
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- Perform onsite installation of equipment, network configuration, and end-user training
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- Provide remote support to the IT Tech team and Managed Services customers
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- Support Sales teams with both pre- and post-sales technical assistance
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- Maintain high levels of customer satisfaction while meeting company targets for call productivity, response times, and parts management
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- Maintain accurate inventory levels of parts and support equipment required to perform the role effectively
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- Complete all Health, Safety, and Environmental (HSE) training and demonstrate ongoing commitment to Winc's HSE policies, procedures, and standards
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Requirements

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- Certificate or qualification in Technology or a related field preferred
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- Minimum 2 years' experience as a copier/service technician
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- Current driver's licence
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- Solid organisational and time management skills
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- Effective written and verbal communication skills
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- Solid knowledge of computer and print management software, including PaperCut, UniFlow, and Microsoft 365
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- Robust customer service focus
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- Well-developed analytical and problem-solving abilities
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Core Competencies

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Demonstrates expertise in customer service management, technical support, and equipment installation, with a strong focus on maintaining high customer satisfaction and adherence to Health, Safety, and Environmental standards.

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Highest-signal resume keywords

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- Customer Service Management
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- Technical Support
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- Equipment Installation
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- Analytical Problem-Solving
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- Time Management
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ATS Optimization Keywords

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Hard Skills

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- Diagnosing Machine Faults
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- Repairing Equipment
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- Final Inspections
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- Network Configuration
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- End-User Training
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- Inventory Management
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- Health, Safety, and Environmental Compliance
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- Computer Management Software
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- Print Management Software
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- Technical Assistance
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Soft Skills

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- Organisational Skills
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- Effective Communication
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- Customer Service Focus
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Certifications & Qualifications

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- Certificate in Technology
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- Current Driver's Licence
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Industry Keywords

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- Copier Technician
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- Service Technician
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- Managed Services
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- Customer Satisfaction
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- Call Productivity
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Tools & Technologies

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- PaperCut
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- UniFlow
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- Microsoft 365
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📌 Service Technician - Managed Print Services (Devonport)
🏢 Jobtailor
📍 Devonport