Job Description

Join a growing national brand and take real ownership of the technology that keeps us
n moving.

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East Coast Car Rentals is one of Australia's established car rental brands, with 14 locations across the
n country. Behind the scenes, we run a modern Microsoft 365 and Azure environment and we're steadily
n bringing more of our systems in-house. It's a genuinely engaging time to join our small, capable technology team.

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We're looking for a hands-on IT Support Officer to be the go-to person for technology across the business. Supporting to the CTO and working alongside our software engineering team, you'll keep our people productive and our systems secure — from everyday desktop support through to our cloud identity, contact centre, network and shuttle platforms. If you're technically curious, security-minded and enjoy helping people, you'll fit right in.

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What you'll do

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- Be first-line support for staff across all 14 locations — in person and via email, Teams and phone — managing the Zendesk helpdesk queue and keeping tickets moving.
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- Set up and support workstations, laptops, printers, tablets, iPads and mobiles, and handle hardware upgrades, repairs and ordering.
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- Administer Microsoft 365 and Entra ID — onboarding and offboarding users, mailboxes, licensing, groups and directory sync.
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- Manage devices and mobile fleets through Microsoft Intune and Hexnode MDM, keeping compliance and BitLocker encryption in good shape.
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- Look after endpoint security via Bitdefender GravityZone and manage business-wide email signatures with CodeTwo.
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- Configure and troubleshoot Single Sign-On across our business applications, with a careful eye on protecting customer data.
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- Administer and monitor network hardware (switches, access points and gateways) across sites via Ubiquiti UniFi.
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- Support our contact centre and telephony platforms (RingCentral and NICE CXone), our shuttle app, in-vehicle tablets and the We-Capture vehicle condition platform.
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- Liaise with IT vendors, research new technology, and pitch in on rollouts and improvements.
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What you'll bring

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- Solid experience in an IT support or helpdesk role — multi-site experience is a real plus.
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- Hands-on Microsoft 365 and Entra ID (Azure AD) administration, including user lifecycle, licensing and SSO.
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- Experience with endpoint management / MDM (Intune, Hexnode or similar) and Windows 11 support.
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- Strong all-round troubleshooting across hardware, software and networking.
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- A security-conscious mindset and good judgement around data protection.
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- A friendly, clear communicator who enjoys helping non-technical colleagues.
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Nice to have

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- Zendesk or similar ticketing; contact centre platforms (RingCentral, NICE CXone); endpoint security (Bitdefender GravityZone); network controllers (Ubiquiti UniFi); macOS support; and an interest in automation.
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Why East Coast Car Rentals

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- A broad, hands-on role with genuine variety — no two days the same.
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- A modern cloud stack and the chance to grow your skills as we bring systems in-house.
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- A small, supportive team where your work has visible impact.
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- Based at our Corporate Southport head office on the Gold Coast.
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East Coast Car Rentals is an equal opportunity employer. We welcome applications from people of all
n backgrounds and are committed to a diverse and inclusive workplace.

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📌 IT Support Officer (City of Gold Coast)
🏢 East Coast Car Rentals
📍 City of Gold Coast