Job Description

Are you an energetic people person with a passion for customer service, tourism, and hospitality? We are looking for a Visitor Experience & Tour Guide to join our team and help create memorable experiences for guests through engaging tours, exceptional service, and hands‐on operational support.

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This is an exciting opportunity to work in a unique visitor-focused environment where you'll interact with guests daily, support events, and contribute to an outstanding customer experience.

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Advantages

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- Competitive pay rate of $34.97 per hour
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- Flexible roster working 3 to 5 days per week
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- Diverse role across tours, retail, hospitality, events, and customer service
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About the Role

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Reporting to the Site Manager, you will be responsible for providing exceptional visitor experiences while supporting the day-to-day operation of the site. This role requires a confident communicator who enjoys engaging with people and can work effectively with limited supervision.

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Key Responsibilities

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- Deliver engaging and informative tours that create memorable visitor experiences
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- Provide exceptional customer service and build positive relationships with guests
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- Assist with ticket sales, retail sales, and bar service
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- Support the delivery of onsite events and visitor activities
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- Maintain compliance with safety, operational, and customer service standards
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- Contribute to visitation, revenue, and customer satisfaction targets
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- Maintain presentation standards through general cleaning and site upkeep
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- Develop strong product knowledge and confidently communicate key information to visitors
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About You

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To be successful in this role, you will possess:

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- Minimum 2 years' experience in hospitality, tourism, retail, or a customer-facing role
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- Current RSA (Responsible Service of Alcohol) certification
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- Strong communication and interpersonal skills
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- A friendly, confident, and engaging personality
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- Excellent customer service skills and a passion for creating positive guest experiences
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- Ability to work independently while maintaining high standards
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- Strong organisational skills and attention to detail
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- Flexibility to work a roster across 3 to 5 days per week
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📌 Visitor Experience & Tour Guides (Bundaberg Central)
🏢 ManpowerGroup
📍 Bundaberg Central