We are presently working with a well-respected, community service organisation who service their local communities with the provision of quality, responsive and compassionate care.
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We currently have a locum role available for an experienced SAH Rosterer/Customer Service Coordinator located in the eastern suburbs of Melbourne. Someone who is proficient in Alaycare would be highly desirable and can hit the floor running. Start asap - December 2026.
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Key Responsibilities
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- Coordinate staff rosters, client schedules and service allocations
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- Match staff to client needs while managing utilisation and travel time
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- Respond to client, family and staff enquiries
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- Provide administration support to the General Manager and wider Home Care team
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- Assist with compliance, reporting,
audits and record keeping
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- Support referrals, intake, onboarding and staff compliance processes
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- Assist with payroll, invoicing and general office administration
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About You
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- Experience in rostering, scheduling and administration within Support at Home
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- Strong customer service, communication and organisational skills
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- Ability to manage competing priorities in a fast-paced environment
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- AlayaCare experience highly desirable
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- Experience in Home Care, CHSP or Support at Home
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- Proactive, reliable and solutions-focused with solid attention to detail
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📌 Rostering/Customer Service Coordinator - SAH (Williamstown)
🏢 Tradewind Recruitment Australia
📍 Williamstown
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