Job Description

Ararat Rural City Council is located 2 hours northwest of Melbourne and is a growing regional centre, a trend which is predicted to continue as more people pursue a tree-change lifestyle with all essential services at their fingertips.

n

We recognise that our employees are the key to making a difference and delivering our vision for a vibrant and sustainable community. Council is committed to serving our community in a friendly and professional way and offers fantastic employee conditions including, a 9-day fortnight, versatile working options, a health and wellbeing program, professional development opportunities, and much more.

n

We are an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion, allowing our staff to thrive and grow.

n

About You :

n

Qualifications & Experience

n

n
- Knowledge of commercial cleaning, building, road work and horticulture practices, including methods, equipment, materials, and chemicals.
n
- Demonstrated ability to be self-motivated, perform duties in a reliable and enthusiastic manner, working as an individual and in a team environment.
n
- Demonstrated commitment to providing a high level of customer service.
n

n

Position Summary :

n

The Rapid Response Officer will provide high quality community support, crisis response and general maintenance services to Council owned/leased buildings, facilities and amenities across the municipality.

n

The primary role of the Rapid Response Officer is ensuring a high level of satisfaction and enjoyment of amenities for the public and visitors alike.

n

Key Requirements :

n

Accountability & Extent of Authority

n

n
- Accountable for the provision of a clean and safe environment for colleagues, visitors, customers, and the community.
n




- Accountable for providing general maintenance to Council owned or maintained building and facilities as required.
n
- Responsible for providing efficient and courteous service to customers at all times.
n

n

Judgement & Decision Making

n

n
- The freedom to act is governed by clearly defined procedures, policies and practices of operation as established by Ararat Rural City Council.
n
- Ability to resolve minor problems that relate to an immediate task and complete related administrative tasks.
n
- Guidance and advice are always available.
n

n

Specialist Knowledge & Skills

n

n
- An eye for detail and being proactive.
n
- Knowledge and experience across a broad range of building maintenance, cleaning and amenities, road construction, drainage, and gardening situations.
n
- Self-motivation and the ability to identify and complete needed tasks without direct supervision.
n

n

Management Skills

n

n
- The ability to complete duties in an efficient and effective manner.
n
- The ability to mentor other staff members and provide on the job training.
n
- The ability to record data.
n

n

Interpersonal Skills

n

n
- Good communication and time management skills.
n
- Ability to gain cooperation and assistance from other employees.
n

n

Job Responsibility :

n

Key Responsibilities

n

n
- Undertake a broad range of tasks associated with the maintenance of Council buildings, facilities,



and public amenities.
n
- Respond to Customer and After-Hours requests.
n
- Work cooperatively with On-Call staff to deal with emerging issues across the municipality.
n
- Work with minimal supervision to carry out a broad range of infrastructure related tasks.
n
- Report equipment failure, maintenance requirements, damage, and security issues.
n
- Use cleaning products and chemicals in accordance with Safety Data Sheets (SDS).
n
- Report all safety incidents as per Councils policies and procedures.
n
- Attend to the arming of security systems where required ensuring that facilities are restricted to the public outside working hours and after functions.
n
- Provide customer service to and assist community members as required.
n
- Represent Council in a positive and professional manner.
n
- Undertake the administrative functions associated with the role.
n
- Maintain regular attendance and actively participate in performance review, feedback, coaching and development discussions to support accountability, continuous improvement and the achievement of role expectations.
n
- Ensure compliance with Council's Risk Management Policy, Risk Management Framework, and OH&S; Policy.
n
- To comply with all other policies and procedures of Council.
n
- Any other duties as required within the scope of the position.
n

n

Job Functions :

n

Local

n

Job Benefits :

n

n
- Supportive team environment
n
- Opportunity to make a meaningful impact in the community
n
- Ongoing development and training opportunities
n
- 9-day fortnight (Sat-Wed)
n

n

Selling Point :

n

Help keep our facilities safe, clean and welcoming for the community. If you're practical, customer-

#J-18808-Ljbffr

📌 Rapid Response Officer (City of Ballarat)
🏢 Ararat Rural City Council
📍 City of Ballarat