We're looking for an experienced Duty Manager to lead our team and deliver exceptional customer experiences at the Cove Tavern. This is a hands-on role supporting the Venue Manager in overseeing daily operations, gaming, compliance, and customer service.
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Your responsibilities
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- Running the day-to-day shift operations of the venue with a focus on bar, dining, and gaming
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- Leading, motivating, and developing the team to deliver great customer experiences
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- Handling guest feedback quickly and professionally
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- Contributing to budget achievement through revenue generation and cost management
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- Ensuring compliance with all OLGR liquor and gaming regulations and venue policies
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To be successful in this role, you'll have:
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- Current RMLV, RSA, RSG and Approved Managers Licence
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- 5+ years' experience in a similar role, including gaming
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- Strong customer service experience and a love of hospitality
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- Availability to work flexible hours including evenings, weekends and holiday periods
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THE COVE TAVERN
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The Cove Tavern is a vibrant, much-loved venue in the heart of Sanctuary Cove Village, offering outstanding food, refreshing drinks, and a relaxed atmosphere. With indoor and alfresco dining, gaming, and regular entertainment, it's a favourite for locals and visitors alike. Adjoining the tavern is Corkers Cellars, a fine wine merchant with an extensive range of beer, spirits, and wine. To find out more, visit https://www.sanctuarycovetavern.com/
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- Supportive and friendly culture
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- Complimentary meals on shift
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- Discounts through our Mulpha Benefits program
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#J-18808-Ljbffr
📌 Duty Manager (City of Gold Coast)
🏢 Mulpha
📍 City of Gold Coast
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