Join a globally recognised and innovative brand.

Our client and valued partner, Samsung Electronics Australia, is seeking an experienced IT Service Desk Manager to lead its IT Service Desk and end-user operations while driving operational excellence, governance, security and continual improvement.

This is a fantastic opportunity to lead a high-performing IT function, strengthen service delivery and compliance, and partner with regional and global teams on critical technology, security and infrastructure initiatives.

What You'll Be Doing:

- Lead the IT Service Desk and end-user support function, ensuring exceptional service delivery and SLA performance.

- Coach and develop Service Desk, End User Support, Systems and Network Administration teams.

- Own Incident, Problem, Change and Request Management processes and drive continual service improvement.

- Lead Financial Health Checks, IT Security Self Checks, audits and remediation activities.

- Oversee IT risk, compliance, asset lifecycle governance and operational reporting.

- Manage vendors and third-party technology partners, ensuring performance and service standards are maintained.

- Partner with regional and global IT teams to deliver infrastructure, security and compliance initiatives.

- Use data, KPIs, automation and trend analysis to identify opportunities to improve IT operations.

What You'll Bring:





- Proven experience leading IT Service Desk, End User Support or IT Service Delivery functions.

- Robust leadership experience, with the ability to coach, develop and influence technical teams.

- Strong understanding of ITIL, incident, problem, change and request management.

- Experience across IT governance, risk, compliance, security and audit environments.

- Strong stakeholder and vendor management skills, with the confidence to operate across regional and global teams.

- Excellent analytical, organisational and problem-solving skills, with a continuous improvement mindset.

- A proactive and commercially minded IT leader who thrives in a fast-paced, global environment.

If you're an experienced IT leader passionate about service excellence, operational governance and continuous improvement, we'd love to hear from you.

WE ENCOURAGE YOU TO APPLY

It’s easy to overlook a great opportunity if you don’t see yourself as a perfect fit. If this role resonates with you, regardless of your background or circumstances, we encourage you to apply and join our talent community. Building a diverse workplace starts here.

Once you’ve applied, you’ll receive an email confirming your application. Suitable applicants will then progress through a personalised selection and assessment process.

📌 IT Service Desk Manager (Sydney Olympic Park)
🏢 People2People
📍 Sydney Olympic Park