About the role

The primary objective of this role is to provide a high quality first point of contact for all GPs and patients. The Medical Receptionist is required to provide a range of administration and support services to all clinicians and patients.

Key responsibilities

- Ensure all patients and clinicians are received in a friendly, prompt, and helpful manner, either face to face or over the phone

- Assess, allocate to triage, or escalate to clinicians if concerned about a patient on arrival, or a phone enquiry

- Take appropriate particulars and provide relevant information on bookings, appointments, doctor selection, allocations and waiting procedures

- Complete patients visit by collecting fees, issue receipts and completing allocations

- Maintain awareness of patient wait times and keep them informed of excessive wait time on or before arrival, their progress in the queue and or offer alternatives where appropriate

- Ensure clinician appointment books are managed as per their requests





- Monitor the environment to ensure the medical clinic is safe and well presented

- Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information

About you

- Relevant experience in reception, office administration or customer service role

- Working with Children's Check

- Intermediate level of computer literacy

- Moderate IT skills including basic computer setup, networking, and medical practice software

- Ability to communicate effectively; convey information, provide direction and instruction, negotiate agreement, and listen

- Easily build rapport and professional credibility

- Build strong working relationships built on trust and respect

- Empathetic and kind

- Responsive, solutions driven, resilient, cooperative, credible, and professional

📌 Medical Receptionist (Paddington)
🏢 Paddington Doctors
📍 Paddington