Retail Operations Manager | QSR Industry | Premium Brand
Sydney | Full-time, Permanent
Salary depending on experience, $90-120k+
- Lead a premium retail brand
- Step into a leadership role, not a turnaround, with a proven, reliable team in place
About the Client
This business is a premium, highly creative retail brand known across Sydney for its playful, story driven approach to product and experience. Its offering leans into bold and imaginative formats that go well beyond what's standard in the industry. The brand has built a loyal following through a distinctive point of difference in a crowded category and is now expanding its physical footprint with a new site opening alongside its flagship location. It operates with a clear focus on protecting its standards as it grows.
About the Role
You will take on day-to-day leadership of the brand's flagship Sydney CBD store, with a strong and experienced team already in place to support you. This is a leadership and standards role rather than a turnaround, focused on protecting the customer experience, driving commercial performance and developing the people already on the ground. It will suit someone who thrives on maintaining a high bar in a premium,
detail-driven setting.
Duties
- Lead day to day operations across the store and events, ensuring consistent brand standards and service.
- Manage labour planning, rostering and cost control to support commercial performance targets.
- Maintain compliance with food safety, WHS and other regulatory requirements across all locations.
- Coach and develop store managers and team leaders, building their capability and supporting succession planning.
Requirements
- Proven experience leading operations in food and beverage retail, hospitality or premium QSR, ideally across more than one site.
- Demonstrated experience in labour planning, cost control and delivering against commercial targets.
- Working knowledge of food safety and WHS compliance obligations in a retail or hospitality setting.
- Experience coaching, developing and supporting store managers or team leaders.
- Comfortable working a rotating roster that includes one weekend in every two.
- Strong personal presentation and customer experience focus suited to a premium, brand-led environment.