Senior Advisor Governance

An opportunity has become available for a motivated individual to join the Business Continuity Management team as a Senior Advisor, Governance within the GRA Enterprise Risk & Compliance team.

- Temporary opportunity until 24 August 2028
- Clerk grade 9/10, Salary $133,348 - $146,945 per annum plus super
- Located in Sydney CBD (McKell)
- State of the art offices
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities

About the role:
This role supports the Business Continuity Manager to strengthen the department's resilience, readiness and governance practices across business continuity and crisis management. It will suit someone who is organised, collaborative and able to work across stakeholders to deliver practical outcomes in a dynamic environment.

In this role you will:

- Engage with stakeholders to understand business continuity and crisis management priorities and challenges, manage issues and support resolution
- Prepare and present briefings, committee papers, reports and governance documentation to support informed decision making
- Support the uplift of business continuity and crisis management governance practices and continuous improvement
- Work collaboratively across teams and functions to deliver consistent, high-quality outcomes
- Contribute to a capable and professional team environment
- Support business continuity activities, including planning, documentation, training and exercise design and delivery
- Assist with incident and crisis response coordination, including governance, reporting and resource support.





To be successful in this role:

You will have strong stakeholder management skills, sound judgement, attention to detail and demonstrate the ability to:

- Manage competing priorities and deliver to deadlines
- Analyse issues and provide practical, well-reasoned solutions
- Communicate clearly for different audiences
- Maintain high standards of accuracy, quality and confidentiality
- Deliver work aligned to best practice

You will also bring experience in business continuity and crisis management, including:

- Documentation review and analysis
- Training and awareness
- Exercise planning and delivery
- Incident and crisis response support

What we need from you:
Please ensure you have approval from your current Manager before applying for this position. Please submit your up-to-date CV and covering letter, there is no selection criteria to address.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Sandy Anderson via ••••@customerservice.nsw.gov.au.





Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 7th September 2026 @10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our outstanding state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

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📌 Senior Advisor Governance (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney