About the Role

Join a dynamic Federal Government team dedicated to delivering essential client services and operational support. As an APS3 Client Service Officer, you will serve as a key point of contact for clients, service providers and key stakeholders, handling enquiries related to health, medical and support services.

Key Responsibilities

- Customer Service & Communication: Respond to client and stakeholder enquiries via telephone queues and approved channels, providing accurate policy information, cover options and general service details in line with agency guidelines and privacy requirements.

- Transaction & Application Processing: Complete routine policy servicing, process treatment requests, manage updates, renewals, cancellations and check treatment eligibility within delegated authorities.

- Records & Workload Management: Maintain accurate, complete records of all client interactions and transactions in agency systems while managing assigned workload priorities and reporting requirements.

- Escalation & Compliance: Identify and promptly escalate complex enquiries, complaints, vulnerable client matters, privacy incidents, or suspected fraud indicators in accordance with established procedures.

- Stakeholder Liaison:



Collaborate with internal staff and external service providers to support seamless service delivery.

- Continuous Improvement & Team Collaboration: Participate in team meetings, monitor personal performance, seek feedback and contribute to identifying opportunities to improve work practices and procedures.

Role Requirements

- Proven experience in a customer service, contact centre, or administrative workplace.

- Strong written and verbal communication skills with a client-focused approach.

- High attention to detail and ability to navigate complex databases and processing systems efficiently.

- Ability to work collaboratively in a team setting while managing individual workload priorities.

- Demonstrated capability to adhere to strict privacy, compliance, and departmental guidelines.

To be considered for this role you MUST be an Australian Citizen.

To apply, please submit your resume outlining your relevant customer service and administrative experience.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Client Service Officer (Hobart)
🏢 Randstad - Business Support
📍 Hobart