About us:

Countrywide Austral, Australian owned and operated. We have been providing vital publication design and development for emergency service associations & NGO's since 1998.

- We promote and encourage work-life balance. With no exceptions.

- We enjoy a fun, inclusive workplace and embrace diversity amongst our team.

We partner directly with

- Soldier On

- Australasian Council of Women and Policing

- Victorian SES Volunteer Association

- NSW SES Volunteer Association

- Neighbourhood Watch Australasia

- Police Citizens Youth Clubs Victoria

What's on offer: FULL TIME POSITION

- Work in Melbourne CBD office. Central location.

- $28 per hour + Super.

- Full training & support provided

- Permanent full time position Monday - Friday 8:30 - 5 (no weekends)

- Career development opportunities

- Work-life balance

- Fun inclusive workplace

- Ongoing training in a supportive environment

Your Responsibilities:

- Handle a high volume of inbound and outbound calls to customers daily

- Accounts receivable including invoicing customers and some accounts payable functions

- Verifying client accounts and vetting of information for accuracy





- Navigating multiple software applications during calls

- Managing and Maintaining client relations

- Assisting customers with inquiries and requirements via telephone.

- General office / administrative duties

- Any other duties required to support the daily activities and general office duties

- Handling debt recovery

About You:

- A high level of interpersonal skills

- Inbound & Outbound Customer Service experience desirable but not essential due to high level of training and ongoing support

- Confident and professional manner while speaking to customers on the phone.

- Ability to work independently and in a team environment.

- Strong documentation, administration, computer and time management skills with a demonstrated ability to manage workload, prioritise, and multitask

- Positive can-do attitude

- Willing to learn

- Positive communication and customer service skills

- Full working rights (we cannot consider candidates on working holiday visas or with visa restrictions)

Check us out at -

www.cwaustral.com.au

📌 CUSTOMER SERVICE OFFICER - NO EXPERIENCE NEEDED (Melbourne)
🏢 Countrywide Austral
📍 Melbourne