Job Description

Customer Support Specialist, Bilingual English & Japanese at Klaviyo. About the role Klaviyo is seeking a Product Expert to provide high-quality support to our growing APAC customer base. You will act as a primary point of contact for users, helping them navigate our platform while utilizing AI tools to improve efficiency and service quality.

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Key facts

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Location: Sydney, AU
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Engagement: Hybrid, includes weekend shifts (Tuesday-Saturday or Sunday-Thursday)
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Salary: $80,000 - $120,000 AUD base pay
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Travel: Up to 10% for onboarding, team meetings, or industry events
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What you'll do

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Provide technical and non-technical product support via email and live chat.
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Diagnose software issues and manage escalated customer complaints.
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Advise customers on e-commerce, marketing, and sales setup questions.
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Document troubleshooting steps and resolution processes.
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Integrate AI workflows into daily tasks to build smarter, more productive systems.
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Maintain deep knowledge of the Klaviyo platform to assist users effectively.
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Requirements

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Full authorization to work in Australia without restrictions.
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Bilingual proficiency in both English and Japanese.
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Ability to work weekend shifts.
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Experience with or ability to quickly learn Microsoft Office, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
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Familiarity with networking concepts, including DNS and IPs, as well as APIs.
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Experience with email marketing and e-commerce platforms.
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Demonstrated interest in experimenting with AI tools for work or personal projects.
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Skills & tools

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Technical: DNS, IPs, APIs, Networking, Web technologies.
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Software: Zendesk, Salesforce, Microsoft Office, G-Suite.
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Domain: E-commerce, Email Marketing.
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AI: Responsible AI usage, workflow automation.
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Practical notes

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Total compensation includes base salary, annual cash bonus, equity, and potential sign-on payments. Perks are provided based on eligibility. Applicants must adhere to company guidelines regarding the use of AI during the interview process.
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📌 Customer Support Specialist, Bilingual English & Japanese New South Wales
🏢 Klaviyo
📍 New South Wales