We are currently recruiting for a Customer Service Consultant to join a well-established Australian organisation specialising in salary packaging and novated leasing.

This is a primarily phone-based role, managing a high volume of inbound customer enquiries, while also providing administrative support through email inbox management and customer record maintenance.

This is an initial 3-month temporary contract with the potential for extension based on business needs and your performance.

Key Details
3-month temporary contract with the potential for extension. Please note as there is possibility for extension you must have full working rights.
Full-time hours, Monday to Friday, 9:00am – 5:00pm
$36.82 per hour + super (paid weekly)
Brisbane CBD location with a hybrid working arrangement (3 days working from home, 2 days in the office). The team’s office days are Wednesday and Thursday.
Immediate start available (Can be flexible to work with some notice periods)

Key Responsibilities
Manage a high volume of inbound phone calls and email enquiries from customers in a fast-paced contact centre environment.
Provide clear,



consultative support by guiding customers through processes with step-by-step instructions.
Accurately update customer information and maintain CRM records.
Assist customers with setting up their accounts (this is not a sales role).
Respond to customer enquiries, provide updates and expected timeframes, and resolve complaints or escalations in a skilled manner.

About You

To be successful in this role, you will have:
Previous experience in an office-based customer service role, ideally within a contact centre environment where you managed a high volume of phone enquiries.
Excellent written and verbal communication skills.
Strong attention to detail and accurate data entry skills.
Confidence using multiple systems simultaneously, with the ability to quickly learn new technology.
A positive, customer-focused approach and the ability to remain calm in a fast-paced setting.

Additional Information
Brisbane CBD Office/3 Days WFH per week, 2 days Office Based
$36.82ph + Super/Monday-Friday 9am-5pm/Full Time
Initial 3 Month Prospect with potential of extension
J-18808-Ljbffr

📌 Customer Service Consultant Brisbane City (Australia)
🏢 Smaart Recruitment
📍 Australia