Think Local Search is a local SEO company that focus on building online presence for our clients in their local area's. We span across the globe with offices in the UK, Singapore, Canada, NZ & the US. This continued growth has created an opening for an enthusiastic and self-driven individual who will be responsible for managing new and existing client accounts.

This Sydney based role reports directly to the Customer Service Manager and has breadth of opportunity and challenge.

The desired candidate is enthusiastic, passionate, articulate, resilient, and confident.

You should be an excellent relationship builder that thrives on working in a team environment and will develop a genuine interest in their client's business.

Your responsibilities will include:
Exceptional customer service to all clients
Responding in an efficient and skilled manner to all clients
Management and first call resolution of customer concerns
Provide product information and assistance
Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers

To be considered for this position you will demonstrate the following capabilities:




Previous experience in a customer service role
Professional verbal and written communication skills
Exceptional problem solving skills
Skilled telephone manner and possess a high level of resilience
Proven ability to meet KPI's

Preferred Skills:
SalesForce or similar CRM knowledge
Basic knowledge of SEO (or be committed to learn)
Basic knowledge of PPC (or be committed to learn)
An appreciation / understanding of Sales
Customer Service Skills

What is on offer?
Great team workplace
Close to public transport
Immediate start
Long term opportunities
Monday - Friday

Our Company will provide the successful candidate with all the training, development and support needed to allow excellence in this role.

Job Duties:
Record and modify customer information within the database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
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📌 Customer Service Representative City Of Sydney
🏢 Think Local Search
📍 City of Sydney