About the role

This Trainee position is ideal for school leavers or juniors with a valid driver's licence. The Trainee IT Assistant will receive on-the-job training from the IT and Branding Manager. They'll learn through Microsoft Teams and in person at our Hobart office occasionally travelling to our QLD office. A passion for IT and the ability to work independently or as part of a team are essential. Prioritising tasks based on urgency is also key.

Key responsibilities
Complete General IT Support Tickets
Travel in person between physical sites to provide IT Support to staff for Company Issued Devices, that may not be able to be managed remotely (such as Printers)
Manage and setup of Company Issued Devices in MDM Software
Learn MDM platforms such as Hexnode UEM & Intune
Write MDM Policies to apply to Devices
Enrol Apple Devices such as Macs and iPads in Apple Business Manager then enrol in MDM
Provision Windows Devices by writing an unattended.xml file then enrolling in MDM




Use the Microsoft Admin Centre / Entra ID Admin Centre to Setup Staff Accounts and Manage Users & Groups
Learn use of Exchange Online Admin Centre & Defender/Security Admin Centre to Configure policies for SPAM & Phishing
Learn SharePoint Online Admin Centre to manage SharePoints

About you
High School Education (including IT relevant subject)
Basic Knowledge of Microsoft 365 and apps such as Word, Excel, Admin Centre/Entra ID, Microsoft Lists (or willingness to learn)
Valid driver's licence
WWVP Card or willingness to obtain
Police Check (within last 3 months) or willingness to obtain
NDIS Works Orientation Module (Quality, Safety & You) or willingness to obtain
Ability to take initiative and research topics
Excellent communication and problem solving skills
Passion around operating systems and software
Basic knowledge of coding and/or conditional logic

📌 Trainee It Assistant Hobart
🏢 TLC First Support Services
📍 Hobart