Service Coordinator/Administration (Internal Technical | Client Support)

Reporting to the Service Manager, this broad service role will work across our range of Heat Pumps (pool heating and hot water) and will provide plenty of variety and a excellent learning opportunity to work across different areas of our business.

Key responsibilities
Providing end to end technical support to customer enquiries (email and phone) in a calm, professional and timely manner
Coordinating warranty service with internal/external contractors
Processing spare parts orders
Liaising with clients on technical data, product manuals, and product videos
Processing warranty claims
Recording all service work in the internal software programs
Supporting the Operations Team with general administration tasks / ad hoc projects
Promoting service plans to existing clients

About you
Customer driven individual with a technical aptitude either gained through experiences in technical support, trades industries or customer service (or potentially an undergraduate completing studies in Engineering, HVAC, or similar)
Technical problem solving background is highly regarded
A positive,



energetic approach and a willingness to learn and grow with our business
Sound administration, customer service and relationship building skills
Exceptional organisation skills and the ability to multi-task
A positive telephone manner, listening and problem-solving skills and the ability to stay calm in a busy but enjoyable operating environment
A team player who is easily able to collaborate with a broad range of stakeholders
Willingness and capability to assist with light manual handling requirements
Experience with Service M8 and Unleashed is desirable but not essential

About us

EvoHeat truly strive for excellence in everything we do and are recognised leaders in Hot Water and Pool Heating products and the delivery of exceptional solutions / projects to our Clients across Australia. We are highly recognised for our innovation, award-winning product lines, exceptional client delivery and our people first culture that is rapidly creating a business to enhance the community and workplace.
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📌 Service Coordinator/administration Internal Technical Client Support Brisbane City
🏢 EvoHeat
📍 Brisbane