The Sebel Canberra Civic is a premier hotel located in the heart of Canberra, offering luxurious accommodation and exceptional service to our guests. We pride ourselves on creating memorable experiences for every visitor, whether they're here for business or leisure.

We are currently seeking a Guest Service Agent to join our dynamic team. As a Guest Service Agent, you will play a crucial role in ensuring our guests have a seamless and enjoyable stay from check-in to check-out.

This role will also include shifts at The Sebel Canberra Campbell , providing variety and exposure across two of The Sebel Canberra’s properties.

Key Responsibilities:
Greet guests upon arrival and assist with check-in/check-out processes
Handle guest inquiries, requests, and concerns promptly and professionally
Provide information about hotel amenities, local attractions, and dining options
Process reservations and room assignments accurately




Ensure the lobby and public areas are clean and presentable at all times
Collaborate with other hotel departments to ensure guest satisfaction
Maintain knowledge of hotel policies and procedures

Requirements:
Previous experience in a customer service or hospitality role preferred
Excellent communication and interpersonal skills
Ability to multitask and work efficiently in a quick-paced setting
Strong attention to detail and problem-solving abilities
Flexibility to work varied shifts, including evenings, weekends, and holidays
Knowledge of hotel reservation systems is a plus
Must be legally authorized to work in Australia
Competitive hourly rate
Opportunities for career advancement within our hotel group
Discounted rates for accommodations and dining at participating properties
Supportive and inclusive work setting
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📌 Guest Service Agent Canberra
🏢 THE SEBEL
📍 Canberra