Nationwide Group in Victoria is seeking a Complaints Resolution Officer to manage customer feedback, complaints and incident cases through to resolution with a focus on compliance and risk management.
You will conduct investigations, identify root causes and recommend corrective actions while liaising with customers and stakeholders to provide timely updates and maintain positive relationships. This role emphasizes quality, risk, and continuous improvement across the business.
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📌 Impactful Complaints & Quality Investigator City Of Greater Dandenong (Australia)
🏢 Nationwide Group
📍 Australia
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