Quest Sale comprises of 53serviced apartments including Studio, One, Two and Three Bedroom Apartments located in the heart of the Sale.

Quest Sale now has an exciting opportunity available for a Guest Service Agent in the Front office Reception. We are looking for a guest experience professional with a passion for customer service and sales to join our team on a casual basis in a very rapid-paced Front Office role.

The successful candidate will be responsible for all areas of the Front Office Reception and Concierge services, with tasks including, but not limited to:
Ensuring all aspects of front office reception and concierge services run smoothly
Solid sales skills in promoting and selling accommodation
Guest relations
Reservations
Administration
Guest Feedback and complaint handling
Maintaining accurate guest accounts & guest history
Delivering a high level of professional customer experience
Responding to accommodation enquiries, processing reservations and accounts.
In-house guest safety and security
Property Security
Night Audit Reporting and reconciliation





The successful candidate will be required to demonstrate the following:
Passion for providing friendly, personalised customer service
Excellent communication and time managementskills
High level of attention to detail
Reliability and flexibility
Enjoy working both autonomously and in a team setting
High level of personal presentation
A genuine interest in a career within the hotel industry
Hotel Reception and Concierge experience desirable
Experience in Front office systems

This is a Casualposition with rosters published on a monthly basis. You must be available to work shifts, from 7 am- 2 pm and 2 pm to 9 pm Monday to Sunday including public holidays. Only successful applicants will be notified.

Award rates and penalties as per the HIGA award. Free onsite parking and uniform provided.

-This job is for Sale Victoria, it is a regional town. No accommodation is provided.

-This job is not suitable for temporary assignments/working holidays visa workers, it takes approximately 3 months to learn the role.
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📌 Front Office Receptionist Sale (Australia)
🏢 Quest Apartment Hotels
📍 Australia