Client Experience Officer / Receptionist - Immediate Start

Do you want to work with an awesome bunch of clinicians and admin team members?

Do you have 2 or more years Reception experience?

Do you want a change of setting?

About Us

Futures In Mind is a large multi-disciplinary team of energetic and like-minded allied health professionals. We have a young enthusiastic multi-disciplinary team who love working together (in fact practical jokes are a daily occurrence!). Our team values are pivotal to our daily practice and include Compassion, Communication, Collaboration, Growing Together and FUN!

We are looking for an enthusiastic and energetic person to take on a part time administrative role in our Client Experience team.

Job Description

Welcomeclients, families and visitors as if they have arrived at your home

Assist to scheduleappointments

Answer the phone with a smile and always sound happy on the phone

Accurately recordmessages

Coordinate and maintain practitioners diaries

Promptly completetyping of documents at practitioner's requests

Scancompleted client files tosaveon PracticeManagement Software.

Ensure all correspondence frompractitioners is sent promptly





Comfortclients by anticipating their anxieties; answering their questions

Maintainthe reception area, ensuringall confidential material is out of sight of clients, keeparea tidy and free of OHS risks

Maintainclients accounts by obtaining, recording, and updating personal and financial information.

Manage client concerns with understanding and compassion

Implement clinic Policies and Procedures daily

Demonstrate behaviour in line with our team values

Process EFTPOS / Cash payments

Process Medicare rebate for clients via Medipass software

Monitor stationery supplies and alert Team Leader of orders required

Note any maintenance issues that need attention

At least 2 years Reception/Administration experience

Current Working with Children Check

Flexibility to cover staff leave at short notice

Ability to worth both in a team setting and autonomously

Excellent time management and organisation skills

Ability to multitask

Punctual, reliable and honest witha robust work ethic

Eager to be part of the team and support colleagues

Experienced in Splose is an advantage but not a necessity

Immediate start
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📌 Client Experience Officer / Receptionist Immediate Start City Of Casey
🏢 Futures In Mind
📍 City of Casey