Drive growth and referral relationships across WA
Join a values-led, participant-focused NDIS provider
Full-time role with clear impact and autonomy
Generous salary of $90k to $105k + Super
Are you a driven business development professional looking to make a real impact?
Do you want to be part of an organisation that is expanding its reach and reshaping the NDIS sector?
If you thrive on building strategic partnerships, driving growth, and creating opportunities, this could be the perfect role for you!
Welcome to your NEW workplace:
Join a values driven, NDIS registered provider delivering high quality Supported Independent Living, Specialist Disability Accommodation, Medium Term Accommodation, Individualised Living Options, complex care, nursing supports and community access services across Western Australia.
Committed to participant centred care, strong governance and compliance with the NDIS Practice Standards, the organisation focuses on sustainable, strategic growth while upholding strong operational and clinical standards.
With dignity, independence and choice at the core of its approach, the team empowers participants to achieve meaningful outcomes in their daily lives.
As the organisation continues to expand, they are now seeking a confident and relationship focusedClient Engagement Leadto strengthen referral pathways, drive participant growth and represent the service within the NDIS community.
The role is based in Cannington, with occasional travel required.
About the Role and your Responsibilities:
In this pivotal role, you will lead growth and growth strategy, driving service expansion while strengthening referral pathways, increasing participant numbers,



maintaining occupancy and delivering sustainable revenue growth.
Reporting directly to the Service Manager, you will leverage your existing network and play a key role in participant onboarding and retention.
This opportunity suits a proactive NDIS professional who thrives on connection, clear communication and creating meaningful impact within the community.
Some of your responsibilities will include:
Develop and implement growth strategyacross SIL, SDA, MTA, ILO, community support and complex care, driving sustainable service expansion.
Build and nurture strong professional relationshipswith Support Coordinators, Plan Managers, LACs, allied health professionals, hospitals, guardians and families.
Identify new market opportunities, including ILO host arrangements and alternative living models.
Maintain strong occupancyrates while meeting or exceeding intake, occupancy and revenue targets.
Oversee intake processfrom initial enquiry through to onboarding, ensuring a seamless participant experience.
Match participantsto suitable housing and support models, including SIL homes, SDA vacancies and ILO arrangements.
Track referral sources and performance metrics, provide regular growth reports to senior leadership, and represent the organisation at expos, conferences and networking events.
Skills and Qualifications:




2 to 3 years experience in Service Coordination or Business Development experience within the NDIS or Aged Care sector in Australia
Proven experience in Intake and Growth within Disability, Health or Community services
Strong understanding of the NDIS framework including SIL, SDA, MTA and ILO funding models
Knowledge of NDIS pricing, service pathways, participant needs and regulatory compliance
Demonstrated ability to achieve client growth and revenue targets and scale a segment of a business in line with a strategic plan
Established NDIS sector networks with existing referral relationships and the ability to build robust referral pathways
Strategic thinker with strong operational execution capability and sound business acumen
Exceptional networking, negotiation and stakeholder engagement skills
Strong leadership and communication skills with the ability to collaborate across teams
Highly organised, self motivated and target driven, with the ability to manage multiple projects and priorities
Current Driver's Licence, Working with Children Check, NDIS Worker Screening
Full working rights to work in Australia
Competitive salaryof $90K to $105K plus super, with flexible working arrangements
Leadership opportunitywithin a growing, values driven andclinically led organisation
Genuine long term career growthas part of a rapidly expanding provider
Supportive executive team and collaborative culturecommitted to quality care and best practice outcomes
Opportunity to shape and grow the Western Australia footprintwhile making a meaningful impact in the lives of individuals with disabilities
#J-*****-Ljbffr

📌 Client Engagement Lead - Ndis (Western Australia)
🏢 Lane Rope
📍 Western Australia