About the role
We are seeking an experiencedRestaurant Supervisorto join the team at Billy Chow in Coolangatta, QLD.
This is afull-time positionoffering an exciting chance to lead and manage our front-of-house operations.
As Restaurant Supervisor, you will be responsible for ensuring exceptional customer service, maintaining operational standards, and supervising waiting staff to create memorable dining experiences for our guests.
This role is crucial to maintaining the high standards Billy Chow is known for and directly contributes to our success within the hospitality sector.
Key responsibilities
Supervising and managing waiting staff, including scheduling, training, and performance management
Ensuring high standards of customer service and addressing guest concerns professionally and promptly
Monitoring table management and flow to optimise guest experiences and efficiency
Maintaining compliance with health, safety and food hygiene regulations
Managing reservations and seating arrangements to maximise restaurant capacity and guest satisfaction
Conducting staff briefings and communicating important information regarding daily specials, menu items and operational procedures
Assisting with stock management and reporting on inventory levels
Opening and closing the restaurant, including cash handling and till reconciliation
Collaborating with kitchen staff and management to ensure seamless service delivery
Identifying and implementing improvements to enhance operational efficiency and customer satisfaction
What we're looking for
Proven experience as a Restaurant Supervisor or similar supervisory role within hospitality
Cocktail and bar experience advantageous




Strong leadership and communication skills with the ability to motivate and manage a team effectively
Excellent customer service skills and a genuine passion for delivering exceptional dining experiences
In-depth knowledge of restaurant operations, including table management, reservations and service standards
Proficiency in restaurant management systems and point-of-sale (POS) technology
Ability to work efficiently under pressure during peak service times
Strong attention to detail and organisational skills
Knowledge of food safety and health and hygiene regulations
Flexibility to work evening, weekend and public holiday shifts as required
Certificate III in Hospitality or equivalent qualification (preferred)
Experience in Asian cuisine restaurants or fine dining establishments (advantageous)
About us
Billy Chow is a well-established hatted restaurant in Coolangatta dedicated to providing authentic and exceptional dining experiences.
We are committed to delivering high-quality cuisine, outstanding customer service and a welcoming atmosphere that keeps guests returning.
Our team is passionate about hospitality, and we pride ourselves on maintaining the highest standards of professionalism and care in everything we do.
We believe that our success is built on the dedication and expertise of our team members, and we are looking for individuals who share our commitment to excellence.
Apply now
If you are an enthusiastic and experienced Restaurant Supervisor ready to take your career to the next level, we would love to hear from you.
Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Restuarant Supervisor (Gold Coast)
🏢 Billy Chow
📍 Gold Coast