We are seeking a highly skilled and customer-focusedEUC Onsite Support Engineerto provide comprehensive end-user computing support at our Adelaide office.
The successful candidate will be responsible for ensuring the optimal operation of desktops, laptops, mobile devices, printers, conferencing systems, and other IT endpoints while delivering a high standard of customer service.
Key Responsibilities
Provide first and second-level onsite support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot and resolve hardware, software, operating system, application, and connectivity issues.
Install, configure, upgrade, image, and maintain IT equipment and software in line with company standards.
Manage user accounts, password resets, permissions, and access rights usingActive Directory and Microsoft 365/O365.
Provide hands‐on support forAV and conference room equipment, including meeting room setup and troubleshooting.
Liaise with remote support teams, vendors, and third‐party providers for escalations, repairs, and hardware replacements.
Maintain accurate IT asset inventory and support the complete equipment lifecycle, including procurement, imaging, deployment, recovery, and disposal.
Support employee onboarding and offboarding by preparing, configuring, issuing, and recovering user devices.
Log, update, and document incidents, service requests, troubleshooting steps, and resolutions within theITSM system.
Follow IT policies, security procedures, and operational standards.
Provide occasional after‐hours support, office support, or travel to nearby offices/data centres when required.
Required Skills & Experience
Bachelor's degree inComputer Science, Information Technology, or a related discipline.




4–8 years of experiencein EUC, desktop support, or onsite IT support.
Strong hands‐on troubleshooting experience withWindows *****, Microsoft Office 365, and desktop environments.
Hands‐on experience withActive Directory, SCCM/Intune, andBMC Helix or a similar ITSM platform.
Good understanding of networking fundamentals, includingLAN/WAN, TCP/IP, DNS, DHCP, and VPN.
Experience supporting hardware from vendors such asDell, HP, and Lenovo.
Experience with remote support tools andmobile device management (MDM).
Robust knowledge of endpoint deployment, configuration, imaging, and lifecycle management.
Ability to diagnose and resolve issues independently while maintaining a customer‐focused approach.
Preferred Qualifications
Microsoft certifications, such asMicrosoft 365 Modern Desktop Administrator Associate.
Experience working within amulti‐site or global enterprise IT environment.
Knowledge of IT asset management and equipment lifecycle processes.
Soft Skills
Excellent customer service and communication skills.
Strong troubleshooting, analytical, and problem‐solving abilities.
Ability to prioritize and manage multiple tasks in a fast‐paced environment.
Comfortable working independently as well as collaboratively with remote teams.
Strong attention to detail and a proactive approach to resolving issues.
Professional and customer‐focused approach when dealing with end users and stakeholders.
Working Conditions
This is anonsite role in Adelaideduring standard business hours.
Occasional after‐hours support may be required.
The role involves lifting and moving IT equipment as required.
Occasional travel to nearby offices or data centres may be required.
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📌 Euc Onsite Support Engineer (South Australia)
🏢 Zone IT Solutions
📍 South Australia