At OTFC, we do occupational therapyDifferent.Better.
We've helped more than 11,000 (and counting!) young people discover their strengths, overcome obstacles, and unlock a life filled with possibility.
ABOUT THE ROLE
At OTFC, our Client Service Officers are at the heart of creating an exceptional experience for our young people, families and clinicians.
This role is pivotal in ensuring our young people and their families receive thehighest level of support and service from their very first enquiry - whether that's over the phone, via email or when they walk through our doors.
You're someone who is organised, proactive, adaptable and genuinely enjoys helping people.
You're not just answering phones or filling diaries - you're helping create an experience that makes families feel welcomed, supported and confident that they've come to the right place.
DAY-TO-DAY, YOU'LL BE:
Providing administrative support and diary support for our clinicians, including handling bookings and cancellations for clinic(s)
Managing billing, processing payments and invoices, end-of-day procedures
Answering phone, email and face-to-face enquiries promptly and professionally
Maintaining accurate client records and documentation.
Keep our front-of-house running smoothly, keeping the clinic space clean, organised and welcoming
YOU'RE A MATCH IF YOU HAVE:
Proven experience in customer service, admin, or front-of-house roles (Allied Health Industry desirable)
Robust written, verbal and interpersonal communication skills




A genuine sense of accountability; you own your work, follow through, and take pride in the outcomes
Solid IT literacy across contemporary IT applications and platforms (including MS Office), and a willingness to learn new ones
An organised, detail-oriented and proactive approach to your work
The energy and adaptability to juggle multiple priorities
A professional, approachable manner and a knack for building genuine relationships at all levels
NDIS exposure or experience is desirable, but not required
ESSENTIAL COMPLIANCE
Working with Children Check (WWCC), or willingness to obtain
NDIS Worker Screening Check, or willingness to obtain
WHY OTFC?
We don't just talk our values, we live them.
We're a close-knit team of purposeful people who genuinely love what we do and have a lot of fun doing it together.
We hire on experience, attitude and right fit, and we invest heavily in our people.
At OTFC you can expect:
Growth: Ongoing training and professional development
Support: A comprehensive and guided induction and training program, with ongoing support to set you up for success
Benefits: Complimentary EAP, wellbeing programs, and inclusive parental leave policy
Fun: Regular team incentives, celebrations, and events
HOW TO APPLY
If this sounds like you, let's chat!
Submit your resume along with a short paragraph about what excites you about this opportunity.
Want to know more before you apply?
Reach out to our HR team at ****** for a confidential discussion.

📌 Client Service Officer (Adelaide)
🏢 OTFC Group
📍 Adelaide