Operations Manager - Disability Support Services
Job Type:Permanent - Full Time
Location:Adelaide, South Australia
Job Category:Disability & Community Services | Operations | Management
About Tibii
At Tibii, we believe quality disability support starts with recognising each person as an individual - with their own rights, choices, goals and way of living.
We provide disability support services acrossSIL, community access and complex support, with a solid focus on putting human rights into everyday practice.
As Tibii continues to grow, we're looking for an experiencedOperations Managerto lead our day-to-day operations and help our teams deliver consistent, responsive and high-quality support.
About the Role
AsOperations Manager, you will be a senior operational leader responsible for bringing together the people, systems and processes that keep Tibii's services running effectively.
Reporting to theGroup Executive Manager, you will lead our Service Delivery Managers, Service & Quality Lead, Rostering, After-hours and Reception functions.
This is a hands-on leadership position for someone who can see the bigger operational picture while staying close enough to service delivery to identify issues, support teams and make things happen.
In This Role, You Will
Lead Tibii's day-to-day operations across service delivery, rostering, quality and operational support functions
Lead and support Service Delivery Managers and other operational teams
Oversee workforce resourcing and rostering to support safe and consistent service delivery
Strengthen operational processes across incident management, compliance tracking and task management
Work with the Service & Quality Lead to respond to quality reviews, audits and operational compliance requirements
Monitor participant funding utilisation and operational budgets in partnership with Finance and Service Delivery Managers
Coordinate across Operations,



Finance and HR to keep work moving and resolve operational issues
Support effective use of operational systems includingEffica, Employment Hero and Deputy
Ensure operational practices align with NDIS Practice Standards, SCHADS, Fair Work and WHS requirements
Identify opportunities to improve efficiency without compromising the quality of participant support
About You
We're looking for an experienced operational leader who is comfortable taking accountability, leading people and managing the competing priorities that come with disability service delivery.
You will ideally bring:
Proven operational leadership and people management experience
Strong understanding of theNDIS and disability services environment
Experience managing service delivery, workforce resourcing and/or rostering functions
Knowledge of quality, compliance and incident management requirements
Strong communication and stakeholder management skills
Confidence working across multiple departments and locations
A practical, organised and solutions-focused approach to leadership
A genuine commitment to person-centred and human rights-based disability support
Experience withinSIL, complex support or community-based disability serviceswill be highly regarded.
Why Join Tibii?
This is an opportunity to take a key operational leadership role in an organisation that is continuing to develop and grow.
You'll work closely with Tibii's senior leadership team while having direct influence over how our services operate every day.
Most importantly, you'll be joining an organisation working to makehuman rights something we practise - not simply something we talk about.
Additional Information
Applications close Thursday 30th August ****, Novita may close this advertisement early if a suitable candidate is identified before the closing date.
Shortlisted candidates will be contacted regarding the next stage of the recruitment process.
Join Tibii and help us redefine disability support through human rights in practice.
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📌 Operations Manager (Adelaide)
🏢 Tibii Disability Support Services
📍 Adelaide