Job Description
XPT Software Australia Pty Ltd | Contract
Business Analyst
Melbourne, Australia | Posted on 07/25/2025
XPT SoftwareAustralia PTY Ltd, incorporated in ****, is a Software Services company
XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining andManufacturingdomains.
We have 120+technocrats in Australia working at our clientlocations.
XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
Job Description
Job Role
Business Analyst (Telecom Domain)
Location
Sydney & Melbourne
Job Responsibilities
Captures business and user requirements (as stories for agile shops)
Ensures requirements are understood, developed, tested, and delivered to specification




Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
Represents project stakeholders throughout planning, development, and release processes
Works with the platform team to develop release estimates
Supports the testing effort
Works with stakeholders to drive adoption
Define processes acrossCustomer/IT/Employeeworkflows.
Fluent in both written and spoken English
Minimum 3 years of experience in process design across ITSM Or Customer Service Management/ Field Service Management/ HR Service Delivery
Must have robust ServiceNow technical knowledge
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📌 Business Analyst (Victoria)
🏢 Xpt Software Australia
📍 Victoria