Matthew Ely Jewellery is looking for a highly organised, proactive and tech-savvyOperations & Logistics Managerto join the team at our Woollahra Workshop & Boutique.
This is a hands-on role for someone who thrives on organisation, communication and problem-solving, and loves finding better ways to make a busy business run seamlessly.
WHAT YOU'LL DO
Coordinate 100+ active custom jewellery orders and repairs
Manage production schedules, priorities and workshop capacity
Liaise daily with jewellers, setters, suppliers and subcontractors
Coordinate secure movement of jewellery between our boutique, workshop and suppliers
Manage suppliers, purchasing, inventory and stock levels
Identify opportunities to improve costs and purchasing efficiencies
Improve operational workflows across Retail Edge, HubSpot, Shopify, Asana and Xero
Explore and implement new technology, software and AI opportunities
Develop SOPs and improve operational processes
Oversee insurance, security requirements and operational risk
Coordinate communication across sales, workshop, accounts, marketing and management
Help ensure every client piece is delivered beautifully and on time
WHO WE'RE LOOKING FOR
You'll be someone who is:
Exceptionally organised with outstanding attention to detail
A confident, clear communicator who is comfortable coordinating multiple people and priorities




Highly tech-savvy and able to learn new platforms and systems quickly
Curious about emerging technology and confident exploring how AI can improve business processes
Confident managing multiple projects, deadlines and moving parts simultaneously
Proactive and solutions-focused, with the initiative to identify and solve problems independently
Commercially minded, with an eye for efficiency, costs and continuous improvement
Calm and capable in a busy, fast-moving workplace
Comfortable taking ownership and following things through from start to finish
EXPERIENCE
Strong project management, coordination and organisational experience is essential
Demonstrated ability to quickly learn and confidently use new technology and business platforms
Experience with CRM, ERP, project management or similar operational systems
Strong written and verbal communication skills
Experience coordinating suppliers, logistics, inventory or complex workflows is highly regarded
You might currently be anOperations Coordinator, Project Manager, Business Manager, Office Manager or experienced Executive Assistantlooking to step into a broader operational role.
This is an opportunity to become theoperational backbone of Matthew Ely Jewellery, helping us strengthen our systems and processes as the business continues to grow.
Based in Woollahra, Sydney (on site).
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📌 Operations & Logistics Manager (New South Wales)
🏢 Matthew Ely Jewellers
📍 New South Wales