As an important part of our reception and administration team, you will be responsible for greeting and assisting patients, answering telephone calls, booking and managing appointments, using patient management software, processing patient information, taking payments, and maintaining a welcoming reception area.
Key responsibilities
Greeting and assisting patients in a warm and professional manner
Answering telephone calls and responding to patient enquiries
Booking, confirming and rescheduling patient appointments
Managing practitioner appointment diaries
Using patient management and appointment booking software
Processing patient information accurately and maintaining confidential records
Taking payments and assisting with general reception duties
Communicating with practitioners and other members of the clinic team
Assisting with general administrative and clerical duties
Helping maintain an organised, qualified and welcoming reception area
About you
Friendly, approachable and confident with patients
An excellent communicator,
both in person and over the phone
Organised and able to manage multiple tasks
Comfortable using computers and learning new software
Reliable, punctual and able to work independently
Professional and respectful when handling confidential patient information
Able to work effectively as part of a team
Calm and helpful when dealing with a busy reception workplace
Previous experience preferred in medical, allied health or healthcare reception would be highly regarded, but not necessary - can be trained onsite.
Experience using a patient management system, appointment booking software or similar practice management software would be an advantage
About us
Forster Health Solutions is an allied health clinic servicing patients throughout the Forster and Tuncurry area. Our focus is on providing skilled healthcare while creating a friendly, supportive and positive experience for our patients.