About the role

The Front Desk Coordinator will work closely with the Practice Manager, clinicians, dental assistants and other front desk team members to ensure excellent communication and a consistently high standard of patient service. Front desk duties will be shared between team members; however, the Coordinator will be responsible for ensuring those duties are clearly allocated, followed through and completed.

This position would suit someone who enjoys taking responsibility, creating structure, solving problems and helping a team perform at its best.

Key responsibilities
Coordinating the daily activities and responsibilities of the front desk team
Ensuring all front desk duties are appropriately allocated between team members
Taking accountability for start-of-day and end-of-day front desk procedures
Ensuring the reception area and front desk are organised and ready for the day
Managing appointment books and supporting efficient diary utilisation
Answering telephone calls, emails and patient enquiries professionally
Welcoming patients and providing an excellent patient experience
Coordinating appointments,



recalls, rebooking and follow-up
Monitoring cancellations and helping fill appointment gaps
Processing payments and completing relevant end-of-day reconciliation procedures

About you
Highly organised and dependable
Comfortable taking ownership and accountability
Able to coordinate people without needing to micromanage them
An excellent communicator
Skilled, approachable and patient-focused
Able to prioritise multiple responsibilities in a busy setting
Calm and solutions-focused when circumstances change
Strong with follow-up and attention to detail
Comfortable using practice management software and digital systems
Previous dental reception or healthcare administration experience would be highly regarded

About us

You will be joining a progressive dental organisation that values teamwork, accountability, professional development and continuous improvement. We believe that valuable systems allow good people to perform at their best.

📌 Front Desk Coordinator/ Reception Coordinator Sydney (Australia)
🏢 Launceston Dental
📍 Australia