Job Description
Service Coordinator / Account Manager
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About Plustel
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Plustel is a Sydney-based company delivering Security, Data, Electrical, Communications, Video Conferencing, Audio Visual and I.T. services across Australia and New Zealand.
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We coordinate service calls, installations and national rollout projects for a broad range of commercial clients.
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Due to continued growth, we are looking for an experienced Service Coordinator / Account Manager to join our office team in Seven Hills.
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About the Role
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This is a hands-on coordination and client-facing role responsible for managing customer requests from initial booking through to completion.
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You will work closely with clients, technicians, suppliers and our internal team to coordinate service work, manage active jobs, provide customer updates and ensure work is followed through properly.
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We are looking for someone who has previous experience in service coordination, scheduling, account support or a similar role and is comfortable managing multiple jobs and customer requests at the same time.
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Key Responsibilities
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Manage day-to-day communication with assigned clients and customer accounts
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Coordinate service calls, installations and project bookings
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Schedule technicians and manage changes to bookings as required
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Provide regular job updates to customers and ensure requests are followed through to completion
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Answer customer phone calls and respond to emails professionally and promptly
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Create, update and manage jobs within our job management system
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Liaise with technicians to obtain job notes, photos and completion updates
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Review technician updates and communicate outcomes clearly to clients
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Liaise with suppliers regarding pricing, stock availability and hardware orders
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Arrange couriers and track deliveries
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Assist with preparing quotations and invoices
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Prepare spreadsheets,



reports and general job documentation
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Complete site inductions and assist with safety documentation including SWMS
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Assist with national rollout projects and larger customer accounts
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Build and maintain strong relationships with clients, technicians and service partners
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Skills and Experience
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Previous experience in service coordination, scheduling, account management, field service administration or a similar role is required.
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We are looking for someone who has:
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Strong customer service and account management skills
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Experience coordinating technicians, contractors, service calls or field staff
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Excellent written communication skills, particularly customer emails
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A qualified and confident phone manner
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Strong organisational skills and attention to detail
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The ability to manage multiple active jobs, priorities and customer requests
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Confidence working independently and taking ownership of customer requests
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Good Microsoft Outlook and Excel skills
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Experience using a job management, CRM or scheduling system
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Experience using ServiceM8, Monday.com or similar systems will be highly regarded.
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Experience within
telecommunications,
security, electrical, I.T., audio visual, facilities management, construction or another field-service environment would be an advantage.
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What We Offer
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Full-time, office-based position
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Stable role within a growing national services business
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Exposure to a wide range of customers, service work and national projects
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Opportunity to take ownership of customer accounts
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Supportive team environment
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Training on Plustel systems, processes and industry-specific requirements
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Professional development opportunities
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Location
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Seven Hills, NSW
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This is an in-person, office-based role.
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Work Authorisation
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Applicants must have Australian work authorisation.
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📌 Service Coordinator / Account Manager (New South Wales)
🏢 Plustel
📍 New South Wales