Job Description
Sundown Villas Canberra is looking for an experienced and reliable Casual Receptionist to join our friendly team. This role is primarily weekend-based, with additional weekday shifts available as required.
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We're looking for someone with previous accommodation reception experience who can work independently, deliver outstanding guest service, and confidently manage front office operations.
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What You'll Be Doing
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Welcoming guests and managing check-ins and check-outs
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Answering phone calls and responding to email enquiries
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Processing reservations and updating guest details in NewBook RMS
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Completing end-of-day and night audit procedures
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Processing payments and balancing daily transactions
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Assisting guests with enquiries and resolving issues professionally
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Maintaining a welcoming and organised reception area
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Supporting general administrative and front office duties
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What We're Looking For
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2–3 years' experience in a hotel, motel, serviced apartment, or accommodation reception role
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Experience using NewBook RMS or similar
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Excellent communication and customer service skills
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Strong attention to detail and organisational skills
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Ability to work independently and remain calm in a busy environment
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Availability to work weekends, public holidays, and occasional weekday shifts
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What We Offer
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Flexible hours with a weekend-focused roster
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Supportive and friendly team environment
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Chance to work independently in a well-established accommodation business
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Competitive hourly rates based on experience
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If you have accommodation reception experience and are confident using NewBook RMS, we'd love to hear from you.
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📌 Casual Receptionist (Canberra)
🏢 Lincoln Place
📍 Canberra